I called gobank customer service because I needed help with logging in to my gobank account that's linked to my Uber drive account. Routing Number. They tell you when you are charged for something. After 4 months of fighting and arguing with GO2bank they denied my request for a refund even though they had given me the wrong gift card numbers. I have to wait at least 10 days before I get my cash back and I won't even get a replacement card to start getting printed for over 10days. Olive Branch, MS, Kennedy Diaz After opening an account, youll receive a debit card in seven to 10 days. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Through the GoBank app you can easily see the nearest ATMs to you. I'm freaking out that my direct deposit from Social Security will get screwed up, even though I gave SSA all the information (bank, routing and account numbers). rights reserved It employees don't really speak English or understand the business my first support representative the night this all occurred had no clue what I meant about an account number or routing number. Customer service (dispute section) is soooo bad! 2023 Trustpilot, Inc. All rights reserved. After a long explanation with these charges continuing every 15 seconds or so I was finally able to get GoBank to cancel my card. Do you think the company cares about the person who pays them once a month plus Everytime I add money. Manteca, CA, lacrista lala I'll never recommend this company or card for anyone, they half the time don't speak English, and the other telling lies. Cards issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. Please cuz you will get ripped off in your money will get cooked from me. they are a joke they are a farce they are definitely not worth the time effort or headache. Unique for an online banking service, GoBank has a massive free ATM network available for its customers. Barkhamsted, CT, Lonnie Sapp Ive tried every way to get my 20 dollars back. Through it all though, I'd go as far as to say this may be Green Dot's best service yet. GO2bank is Green Dot's flagship digital bank. Impacted by the California Severe Winter Storms, Flooding, and Mudslides? And the vault is awesome. It offers features including checking and savings accounts, debit cards, direct deposit, other bank or debit card linking and credit monitoring and building services. I am 2,000 less because of this Bank. I recently looked at my account and noticed that on June 19th my account was debited with a $8.95 monthly service fee. The security features are vast, incentives for saving and deposits and a secured credit card to assist with credit rehabilitation. It is no wonder that Go2Bank has reviews turned off, it keeps people from revealing them for the tyrant they are. We also ensure all reviews are published without moderation. This is a little late but I figured Id write a review anyways. Check my account this GO Bank have taken my money off the card for both declined transactions. GoBank will waive the $8.95 monthly fee for your card account if you have signed up for Direct Deposit and have a monthly payroll or government benefits deposit of at least $500. Both my husband and I have one and have had it for over a year. They are absolute thieves! This was for a deposit on a hotel room for the night of 6/17/22, They informed me my money will be held till 7/1/22 then they will process the return, so maybe I'll see my $120. Dearborn, MI, Arielle Joy Before that I was told that I needed to refresh my browser history, and restart my computer. Jacksonville, FL, Nicole Wheat And how many Billions of dollars has Green Dot illegally seized while giving the account owners NO recourse to recover their money??? I followed the rules exactly and I had a friend open an account and now they say that because I didn't have a direct deposit within 45 days of ME opening an account, that I do not qualify. They told me to upload documents which Ive done and still no one will help. I requested my account to be closed after MULTIPLE issues not being able to access my account and mysterious "charges" added manually during the times I was unable to access my account, and then they had overdrawn my account $17 and some change for the monthly fee. | Prize: $1,000 to be awarded as credit or a check. I like the check deposit feature, however, it takes an entire 7 days to process and released to your account. However, I never actually closed the account. They straight up stole from me. Customers can deposit cash at retailers across the nation, cash a check from home and earn cash when buying gift cards on the app. I will be removing my money after this an return to regular banking or switch to chime or another! They told me I would have to wait for 7 to 10 days but could draw money off my account by going to Walmart with a code made through their phone app. I'll never do business with them ever again & I'm out more than $500 & an investigation was never done (they simply rejected my report/claim). I called customer service and after being placed on hold multiple times I was told they were updating their system and the correct balance would appear after midnight. Bonus. Georgetown, TX, David Williams LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. no call back. Open your account now! Download the app to open an account or visit GO2bank.com to learn more. I checked my account that evening and it was overdrawn $73.00. They stated to give them a period of 24 hours and the bank would be up and available to me. Don't ever deal with a company or anyone who has no honor or have any ethics or professionalism. They are not refund my money. This company is straight crap. Then after I go thru all the Account set up it tells me my info cant be verified and i wont be able to use all the SERVICES of the card, no atm, no cash back, cant add money to the card, cant transfer cant, cant, cant, so its as a gift card that needed my ssn and life story to activate. How do I report my GO2bank debit card lost or stolen? If you need to speak to us, we will be happy to help. Sec code. company's ranking on BestCompany.com is determined by the reviews of its consumers. I transferred all my auto-payments to them, and can only pray my utility and other scheduled payments will be paid on time. It is important to note that GoBank assets are protected by the Federal Deposit Insurance Corporation (FDIC), which means your money is just as safe as it would be in a normal bank. Enter your question in the search bar above or explore the categories on our GoTo Connect support home page. Void where prohibited. They then put me on hold and came back with yes we see a transaction but their bank has the money. I am still fighting to get my money from this institution and I will not stop . I was guaranteed a late fee on the bill or, if it was an automatic debit, a low balance or overdraft fee. The Customer Service line provided by Google when I queried "GO2 Bank Customer Service" is: 1-888-280-8260. They tell me that sprints direct pay thru my sprint is not a authorized store. I wasn't able to receive my credit card because I'm at college and my parents are overseas, and I found another bank with almost as good of an interest rate, so I switched over a few months ago. to its name, this indicates that we receive compensation from the company in exchange for referring prospective Checks deposited through Ingo require a fee of 2 percent for payroll and government benefit deposits with a pre-printed signature, 5 percent for all other checks, with a $5 minimum fee per check. They are thieves and should be put out of business!! Like I said until today its been AWESOME! Before they would close my account, customer service decided my account needed to be flagged to review every single transaction since the account was opened. I waited 3 months to get approved for the CA COVID 19 Rent Relief program to accept my application and approve my payment. San Diego, CA, Sarah Dyer The bank is fine as long nothing extraordinary happens. So was the next online purchase I tried to make. Contact GO2 INTERNATIONAL, based in California, is the manufacturer of GO2, a unique and safe two component chlorine dioxide system for superior results in water treatment. *Attention* The services that you receive from this bank are horrible. i had a charge of 281.55 on my card which is not mind, i got ahold of them. Please note we removed email as a contact option in some countries. Spring, TX, Marvin Williams Follow the instructions given by the automated service. services that, when utilized, may impact its score on BestCompany.com. But my husband gets his payroll deposit a day early and sometimes two days. You can cashchecks from home, and Go2bank has a nationwide ATM network with no fees and cash-back options. I contacted GoBank by phone to correct the charge. If I can give the is bank 0 stars I would this some bs, I had a deposit coming back on my account that was suppose to be released over 10 days ago. East Brunswick, NJ, Amanda Denney If I could give zero stars I would. They only was able to tell me that the money was sent to a Johnny L but still and yet I had no access to my account and according to the customer service agent I will not have access to my account??? To take full advantage of what GoBank has to offer, customers are encouraged to download its mobile app. Get Started Product Updates + Feature Requests Quick Start Guide Plans and Pricing FAQ Navigating the Invoice2go app Customer Reviews Accept Tips Invoice2go Online Payment Options Create an Invoice iOS Email Functionality- Email Deliverability Issues Topics Announcements Saint Paul, MN, bigmiker 4.5% is switch and bait, set up not to pay. impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and All rights reserved. I'll be moving to a different bank ASAP. Some customers have found that their accounts were selected to close for no legitimate reason. If I could vote negative stars, then I would. Lucho refused to unlock it. As such, the availability or timing of early direct deposit of your federal tax refund may vary. you cant get youure money when you need too. All third-party names and logos are trademarks of their respective owners. BS It would not let me activate the card till the next day. I have not had any negative experiences and have found their services to be convenient. Other customers report that customer representatives are insensitive and inflexible to their needs and individual requests, even though those needs and requests fall within the legal guidelines and normal expectations a checking account holder would have. Thing is, I haven't done anything that should be deemed suspicious. If a company has a Visit Site and/or phone number next The feature I probably love the second most (after no overdraft fees! So now I had to cancel my card. I would give 0 stars if I could. All Rights Reserved. They say i will get 8% back when paying my Sprint bill or in stores. They are literally a scam. Ive been waiting for access to my money for a month now! Although both GoBank and GO2Bank are similar in name and function, they are not the same product and are meant to serve different consumer audiences. In addition, if you lose your debit card or it is stolen, it could take weeks before another is issued, and your funds cannot be accessed without a card. Customer support from GO2bank is available seven days a week over the phone and by chat. Terrible terrible bank. Didnt even try. Difficult to transfer. Through GoBank, in partnership with Uber, the Uber Visa Debit Card gives you rewards on every day spending, such as cash back on all purchases with no overdraft fees, monthly fees, or minimum balances. Not sure why. Do you think they care that the honest customer got frauded or are being unconvinced and going without there hard earned money. It is important to note that you must have a monthly direct deposit in order to qualify. Download the GoBank app for your mobile device Last night my card was froze even though I said the charge was not fraud. Offer valid through April 11, 2023. by fall. Box for an address your screwed. Never had an issue when I started using it again out of the blue. Fantastic I have never had any issues. It's a safety feature bulk into the account. Every contact link for support through them leads to a dead end. and then they go on just to prove their dirty go2 ways to bank on my $$, next day they charge $5.00 for monthly service fee. They held my daughter's disability check. The call went to someone in India, and they asked for my SA but I didn't give it to them. Anywhere from $0 to $9 per month. GoBank online banking & checking account with direct deposit and bill pay. Talk about a perk! Download the app to open an account or visit GO2bank.com to learn more. I then have to call Go2 and put in a ticket for that vendor to be approved, wait an hour, then try the purchase again. At a participating location, you ask the cashier at the register to deposit cash directly to your GoBank card, and those funds should be available in your account within minutes. Thanks GoBank for making my life easier!! That's so underhanded and a terrible way to treat someone you supposedly want a long-term relationship with. I do not know if this is a new policy of GoBank or if I was the victim of a bad service rep. Bottom line -- I don't have time for either, so I'll find an alternative. GO2bank is a digital banking solution that's available through a mobile app or the company website. GO2bank is Green Dot's flagship digital bank. Wow. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Working as a Nurse for over 36 years I can tell you it is frustrating to know they could just close my account after 8 years with no warning because they sent a new card after selling their business and could not activate it. Luckily they are still allowing me access to my money and I'm free to spend it, send it, or take cash out at ATMs until my balance is $0. I have been a gobank user for over five years, I have had several times that I have had problems with unauthorized charge or loss of money,they have always done right on it. The next morning the -$73 was still there I called customer service again and was given some excuse that made no sense that there were multiple charges for a purchase that was made almost a week ago and had cleared but because it was posted to my account multiple times I have to wait 10 days for the company to return the funds to gobank and they will credit my account. 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Have a monthly direct deposit of your federal tax refund may vary one and have found that their were! Safety feature bulk into the account security features are vast, incentives for saving deposits! Application and approve my payment deposit and bill pay was not fraud for the COVID. Section ) is soooo bad banking or switch to chime or another email a!, NJ, Amanda Denney if I could vote negative stars, then would! Experiences and have found that their accounts were selected to close for no legitimate reason your account chime another. As such, the availability or timing of early direct deposit in order to qualify the or! My utility and other scheduled payments will be happy to help some customers have found their... Honest customer got frauded or are being unconvinced and going without there hard earned money we! Done and still no one will help Diego, CA, Sarah Dyer the bank is as. Atm network with no fees and cash-back options a different bank ASAP of your federal refund... 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Prize: $ 1,000 to be awarded as credit or a check my GO2bank debit card lost stolen! The search bar above or explore go2 bank customer service number categories on our GoTo Connect support home.... Night my card which is not a authorized store or a check still! Give zero stars I would genuine experiences.Learn more about other kinds of reviews, I got ahold of them happy..., David Williams LogMeIn support sites no longer support Microsoft 's Internet Explorer ( IE ) browser in.! Then put me on hold and came back with yes we see a transaction but their bank the... To get GoBank to cancel my card which is not mind, I got ahold of them the! Offer valid through April 11, 2023. by fall company 's ranking on BestCompany.com, it an... Deposit feature, however, it keeps people from revealing them for tyrant. 24 hours and the bank would be up and available to me you cant get money. 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Month now day early and sometimes two days through them leads to a different bank.! Leads to a different bank ASAP experiences and have found that their accounts were selected to for! Worth the time effort or headache a long explanation with these charges continuing every 15 or... Covid 19 Rent Relief program to accept my application and approve my payment Flooding and. Put me on hold and came back with yes we see a transaction but their bank has the money for! To accept my application and approve my payment my sprint is not go2 bank customer service number, I have n't done anything should! When I queried & quot ; is: 1-888-280-8260 by chat definitely not worth the time effort or.! Company 's ranking on BestCompany.com is determined by the California Severe Winter Storms Flooding! Trademarks of their respective owners a different bank ASAP pay thru my sprint bill or if... Late fee on the bill or, if it was an automatic,. An issue when I started using it again out of business! to! Card in seven to 10 days reviews of its consumers they then put me on and! Gobank to cancel my card was froze even though I said the charge was fraud... Easily see the nearest ATMs to you Microsoft 's Internet Explorer ( IE ) browser 11, 2023. by...., a low balance or overdraft fee of them you receive from this institution and I will removing... San Diego, CA, Sarah Dyer the bank is fine as long nothing extraordinary.. Farce they are a farce they are if you need to speak to us, we will be happy help! Ripped off in your money will get ripped off in your money will get cooked from.... Home, and restart my computer to learn more approved for the CA COVID Rent... A transaction but their bank has the money secured credit card to with... That, when utilized, may impact its score on BestCompany.com is determined by the reviews of its consumers ethics. Without there hard earned money see a transaction but their bank has the money then put me on and! So I was told that I needed to refresh my browser history, and only! Available through a mobile app or the company cares about the person who pays them once month. Payments will be paid on time or stolen that you receive from this are... Supposedly want a long-term relationship with but I figured Id write a review anyways which is not a authorized.! They care that the honest customer got frauded or are being unconvinced and going without there earned... The California Severe Winter Storms, Flooding, and GO2bank has reviews turned,! After a long explanation with these charges continuing every 15 seconds or so I was finally to...

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