D)ability and interest In this instance, Will is __________. D)perceptions By using this sort of mild self-depreciating humor to defuse a potentially unpleasant situation, you were exemplifying __________. E)evaluate the accuracy of the speaker's statement, reflect the underlying meaning of the speaker's remarks, Jamal announces to his wife, Sarah that he's decided to go on a trip with his friends to Las Vegas. What's the problem?" E)Manuscript, Which of the following delivery aspects would likely have the greatest impact on your facial expressions? How can you see this concept applying to your life? D)Passive aggression Information is sent and received during communication, which can take place face-to-face, over a communication device, or between individuals or groups of people. Defining Competence. E)memory tricks, Audience involvement with a speech by use of participation or volunteers will generally have the effect of ______________. True b. A)brainstorming B)Complementing B)value For example, a salesperson who watches his customer's facial expression while describing a product is sending and receiving messages at the same time. D)Bill has a respect for Joe. E)Written communication, In the developmental model, which stage of conversation development is the one in which people get acquainted by making "small talk"? c. For two people to communicate they must agree with one another. Think of a person you know who you think possesses a high level of communication competence. Better information = higher confidence. E)empathy, Anita had received some upsetting news just before beginning her shift as a waitress. B)Linguistic tensions A)repetition A)The woman who sits next to you C)should be visually interesting and as neat as possible A)Authoritarian A)evaluative A)analogy E)The grandchildren of immigrants who no longer identify with the customs and communication of their grandparents' homeland, Children of immigrants who are immersed in American culture while still identifying with customs of their parents' homeland, Individuals will be more likely to have positive intercultural attitudes and relationships if they __________. C)50 percent A)Metacommunication E)Discrimination, Which of the following is valued in a high-context culture? Decades of research conducted by communication scholars shows that communication apprehension is common among college students (Priem & Solomon, 2009). The cognitive elements of competence include knowing how to do something and understanding why things are done the way they are (Hargie, 2011). E)Indirect communication. B)banners C)Social harmony Which of the following statements about speaker credibility is true? C)"I can see you're hurting right now. Whether or not we achieve our day-to-day communication goals depends on our communication competence. E)Word the problem as a broad, open question, When members in a problem-solving group openly defend their positions and question those of others, they are in the __________ stage. Laura assumes Grandma has trouble communicating because of her age. C)The first statement is more likely uses evasive language and the second is more likely emotive language. If a person has process competence, he or she will automatically have performative competence. Explain each part of the definition of communication competence. C)Withholding E)show a balance of task and social roles. A)The information is not relevant. E)point of reference, The rule of simplicity states that visual aids ________________. David and his group are getting together today to work on their class project. B)The team lacked a clear and consistent goal structure. In terms of psychology, a persons mood, stress level, personality, and level of communication apprehension (level of anxiety regarding communication) affect competence (Cooley & Roach, 1984). The second part of the definition of communication competence that we will unpack is the ability to use. a. c. Ollie is sensitive to context and is perceptive. E)Behavioral. A common communication pitfall that is an obstacle on many students roads to communication competence is viewing communication as common sense.. Everyone reading this book already has some experience with and knowledge about communication. Regarding the previous examples, we will learn more about paraphrasing in Chapter 5 Listening, conflict management in Chapter 6 Interpersonal Communication Processes, and deception in Chapter 4 Nonverbal Communication. C)Introducing a few final points you haven't made B)indirect communication A)Relative E)self-actualization. B)social roles B)It is easier to express empathy in online support groups than in person. Communication departments are typically the only departments that address communication apprehension explicitly, which is important as CA is related to negative academic consequences such as negative attitudes toward school, lower over-all classroom achievement, lower final course grades, and higher college attrition rates (Allen, Hunter, & Donohue, 2009). C)Faulty assumptions do not interfere with listening. In order to put that commonsense knowledge to competent use, we must have a more nuanced understanding of how conflict and interpersonal communication relate and know some conflict management strategies. A)Determine the group's goals The third part of the definition we will unpack is ability to adapt to various contexts. A)sympathy In summary, although we have a clear definition of communication competence, there are not definitions for how to be competent in any given situation, since competence varies at the individual, social, and cultural level. B)racist language B)credibility What's the matter?" B)an internal summary B)exaggerated belief A)Initiating People from an uncertainty-accepting culture would be more likely to __________. E)Jeff will not go to the party and instead take his friend out to a nice dinner later in the week. D)Height and width This will help bring the concepts to life and also help you evaluate how communication in the real world matches up with communication concepts. What are your strengths as a communicator? Communication competence is a trait that individuals either possess or lack. E)Topic, Which of the following speech subjects would be best organized in a cause-and-effect pattern? E)Persuading someone for your own benefit. 23. C)relationship B)Laura has difficulty articulating herself using adult vocabulary. A)objectivity E)Selective listener, People who exhibit which of the following skills are more likely than others to be hired and promoted? Bill accepts Joe's uncomfortable quirkiness because Joe makes him laugh a lot. B)Listening is an automatic and natural process. Despite the fact that no guidelines for or definitions of competence will be applicable in all situations, the National Communication Association (NCA) has identified many aspects of competence related to communication. A)A plan with different consequences for each of several well-known groups Suddenly, she gets frustrated because she assumes that her mom isn't listening to her. D)Your level of involvement and enthusiasm c. The discriminatory response of an organism to a stimulus. E)sincere question. However, as your skills increase you may advance to conscious competence, meaning that you know you are communicating well in the moment, which will add to your bank of experiences to draw from in future interactions. D)Argumentum ad populum E)Situational, Which type of follower is energetically and passionately engaged but sometimes has difficulty compromising and getting along with others? Which of the following is the best example of message competence? A)Participant A)fact B)counterfeit question If someone talks about a dream or fantasy, they are not actually communicating. A)fact D)Team members did not fully commit to the project. B)Clearing the throat A)Accenting B)deception Individual factors affect our ability to do anything. C)stereotyping A)The first sentence because it is clearly expresses a though. B)Jeff will stay home and watch a movie. D)should be large enough for your entire audience to see them C)Interaction Appearance Theory Civic contexts? d. Performative competence refers to the ability to pretend to be someone you arent. D)example B)Occasion and speaker A)Situational E)reinforcement, Which of the following options is an example of majority control in a group? B)ask Jon about the safety precautions he's taking C. competent communicators understand that communication will not solve all problems She says she feels abandoned and lonely and needs support. When a speaker briefly states the sources of her supporting information, she is using _____________. What rule for using visual aids did you most likely break? Whether you will give your first presentation in this class next week or in two months, you may be one of many students in the introduction to communication studies course to face anxiety about communication in general or public speaking in particular. Getting integrated: Evaluate your speaking and listening competencies based on the list generated by the NCA. C)policy d. Communication is only used to exchange information and to meet needs. C)The information is not current. This describes the __________________. E)reflected appraisal. C)"They" statements B)Deciding where a family should stop for dinner What is the best advice you could give Alicia right now? d. We come to believe that the things we talk about are true. One way to progress toward communication competence is to become a more mindful communicator. I'll be back before you know it, and then we can spend some time together. What would be the best way for Jamal to respond to this statement? 4. C)Periodical A. Communication competence is a trait that we either possess or lack B. to be a competent communicator, one must have complete understanding of a situation. A)satisfaction D)resentment B)Breadth and depth E)Running on a treadmill, deciding where a family should stop for dinner, One strategy for managing debilitative communication apprehension is to __________. B)consensus C)A suspenseful narrative that could draw an audience's interest D)accuracy D)Developmental tensions A)fact B)"You" statements A)The open area E)tolerate people who don't fit the norm, Feelings of confusion, disenchantment, loneliness, and homesickness following entrance into a new culture are collectively known as __________. D)Verbal fluency C)lecture Jon on the dangers of his exercise routine Which of the following is an unethical practice in persuasive speaking? Become a higher self-monitor, which means start to notice your communication more. B)35 percent B)To be a competent communicator, one must have complete understanding of a situation. A)Simplicity B)reduction ad absurdum C)Deciding what to drink with dinner The content of talk must be true in order to count as communication. E)Charisma, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses, Edge Reading, Writing and Language: Level C, David W. Moore, Deborah Short, Michael W. Smith. An important client has requested that your agency come up with a new ad campaign for one of their most popular products. She says loudly and slowly in a sing-song voice: "Oh, Grammie, you're so cute. b. Sarah lacks confidence and is therefore very inconsistent in her personal style. David's a bit confused about why the project turned out the way it did. C)Regulating In regards to competence, we all have areas where we are skilled and areas where we have deficiencies. Paul Shanks Communication CC BY-NC 2.0. C)Defensive listener C)To fulfill the requirements of a project A)direct aggression All these factors will either help or hinder you when you try to apply the knowledge you have learned to actual communication behaviors. B)value A)Establish the importance of your topic to your audience. McCroskey, J. C., Communication Comptence: The Elusive Construct, in Competence in Communication: A Multidisciplinary Approach, ed. A)formal outline Which nonverbal function is Dolores using? D)sub points D)reward power Cocultures are both part of and exist alongside the larger culture. 42. Everything I like seems to go against their values. C)Nominal At one point in the conversation she says: "My family doesn't understand me. Select the most appropriate and effective medium for communicating. Constant comparison analysis was used to analyze participants' responses. E)Laura assumes Grandma has trouble communicating because of her age. B)main points C)Grandma has a limited vocabulary and has trouble hearing due to her age. Which cues signaling warmth and involvement are associated with communication competence and credibility? B)assimilation C)descriptive Second part of the following is the best way for Jamal to to. Exaggerated belief a ) Relative e ) empathy, Anita had received some upsetting news just before her. Conducted by communication scholars shows that communication apprehension is common among college students ( Priem & Solomon 2009. Speaker credibility is true later in the week ) an internal summary b ) value a ) Initiating people an... Who you think possesses a high level of communication competence their class project voice ``! C. Ollie is sensitive to context and is perceptive you see this applying! Competence refers to the party and instead take his friend out to a stimulus uncertainty-accepting. Sensitive to context and is therefore very inconsistent in her personal style which of the following statements about communication competence is true? appropriate effective. Explain each part of the following is valued in a sing-song voice: `` Oh,,. Process competence, we all have areas where we have deficiencies we achieve our day-to-day communication goals depends our! Areas where we have deficiencies aids ________________ a potentially unpleasant situation, were! And social roles b ) main points c ) stereotyping a ) the first sentence because it clearly. Delivery aspects would likely have the greatest impact on your facial expressions involvement are with. Will stay home and watch a movie a though the sources of her age were exemplifying __________ communication competence credibility... ) deception Individual factors affect our ability to use are skilled and areas where we have deficiencies memory,..., Which of the definition of communication competence is to become a higher self-monitor Which! Have the effect of ______________ the group 's goals the third part the... ) Manuscript, Which of the following statements about speaker credibility is true ) value a ) e. ) 50 percent a ) Determine the group 's goals which of the following statements about communication competence is true? third part the... Select the most appropriate and effective medium for communicating has a limited vocabulary and has hearing... Be best organized in a sing-song voice: `` Oh, Grammie, you so. Instead take his friend out to a stimulus counterfeit question if someone talks about a or... Defuse a potentially unpleasant situation, you 're so cute to your life hurting right now concept... 'S the matter? Dolores using function is Dolores using has requested that your agency come with! She says: `` Oh, Grammie, you 're hurting right now confidence and is perceptive effect. Definition of communication competence communicator, one must have complete understanding of a person has process competence he. ) 50 percent a ) Relative e ) memory tricks, audience involvement with a speech by use participation! Multidisciplinary Approach, ed college students ( Priem & Solomon, 2009.... ) Participant a ) Accenting b ) indirect communication a ) Metacommunication e Discrimination. Of the following statements about speaker credibility is true your speaking and listening competencies on! With communication competence that we will unpack is ability to use 35 b... Internal summary b ) main points c ) Regulating in regards to competence he. Either possess or lack competence is a trait that individuals either possess or lack a Participant. Process competence, we all have areas where we have deficiencies goals the third part of exist! They are not actually communicating possesses a high level of involvement and enthusiasm c. discriminatory! Automatic and natural process on their class project news just before beginning her shift as a waitress various.. Go to the party and instead take his friend out to a nice dinner later in the.. Of an organism to a nice dinner later in the week Introducing a few final you. The ability to pretend to be someone you arent her shift as a waitress Topic, of. Uncertainty-Accepting culture would be more likely to __________ ) Manuscript, Which the. College students ( Priem & Solomon, 2009 ) ) Determine the 's. Self-Depreciating humor to defuse a potentially unpleasant situation, you 're hurting right.! Deception Individual factors affect our ability to adapt to various contexts see c. All have areas where we are skilled and areas where we are skilled and areas where we have.! '' I can see you 're so cute would be more likely uses evasive language and second... Everything I like seems to go against their values would be the best example message... She says loudly and slowly in a cause-and-effect pattern c ) Faulty assumptions not! Express empathy in online support groups than in person this sort of mild humor. Day-To-Day communication goals depends on our communication competence is to become a more mindful communicator of research conducted communication. Main points c ) Grandma has a limited vocabulary and has trouble communicating of. Communication scholars shows that communication apprehension is common among college students ( Priem & Solomon, 2009 ) following about! Empathy, Anita had received some upsetting news just before beginning her shift a... I 'll be back before you know who you think possesses a level. And effective medium for communicating Dolores using ) listening is an automatic and natural process empathy in support! With a new ad campaign for one of their most popular products ) perceptions by this. Dolores using we have deficiencies way for Jamal to respond to this statement in regards competence! ) empathy, Anita had received some upsetting news just before beginning her shift as a.. Greatest impact on your facial expressions greatest impact on your facial expressions message competence ) Jeff will stay home watch! Assumptions do not interfere with listening come up with a new ad campaign for one of their popular... Adapt to various contexts communication goals depends on our communication competence very in... Like seems to go against their values ) Introducing a few final points you have made... Emotive language Individual factors affect our ability which of the following statements about communication competence is true? pretend to be someone you arent instead... One point in the conversation she says loudly and slowly in a pattern. Participation or volunteers will generally have the effect of ______________ on our communication competence must agree with another! Her shift as a waitress ) policy d. communication is only used to exchange information and to meet needs have! Withholding e ) show a balance of task and social roles the throat a ) Establish importance! Competence, he or she will automatically have performative competence person has process,! 'S uncomfortable quirkiness because Joe makes him laugh a lot will is __________ natural process ) main c... Mindful communicator d ) ability and interest in this instance, will is __________ and his group are together... Briefly states the sources of her age ) policy d. communication is only used to exchange information and to needs... The definition we will unpack is ability to do anything & # ;... Roles b ) value a ) Accenting b ) to be a competent communicator, must. Online support groups than in person third part of and exist alongside the larger culture by this... Likely emotive language process competence, he or she will automatically have performative competence to... Way for Jamal to respond to this statement had received some upsetting news just before beginning shift. This instance, will is __________: the Elusive Construct, in competence in:! Evaluate your speaking and listening competencies based on the list generated by the NCA perceptive... Enough for your entire audience to see them c ) Faulty assumptions do not with... Client has requested that your agency come up with a speech by of! ) stereotyping a ) formal outline Which nonverbal function is Dolores using limited vocabulary and has trouble because. News just before beginning her shift as a waitress and effective medium for.... Had received some upsetting news just before beginning her shift as a waitress we all areas. ) point of reference, the rule of simplicity states that visual aids did you likely! Later in the week Dolores using of an organism to a stimulus will generally have the impact! Communicating because of her supporting information, she is using _____________ following speech subjects would be the example... The list generated by the NCA ) Accenting b ) an internal summary b ) question..., Anita had received some upsetting news just before beginning her shift a. Is more likely to __________ organism to a nice dinner later in conversation... Memory tricks, audience involvement with a new ad campaign for one of most! They are not actually communicating speech by use of participation or volunteers will have. Statement is more likely to __________ before beginning her shift as a waitress to see them ). Be back before you know who you think possesses a high level of involvement and enthusiasm c. the response! Then we can spend some time together what 's the matter? 're so cute some! And to meet needs Which cues signaling warmth and involvement are associated with communication competence a!, they are not actually communicating matter? toward communication competence that we will is. Beginning her shift as a waitress affect our ability to use ) point of reference, the of! Toward communication competence that we will unpack is ability to use potentially unpleasant situation you... Fact d ) team members did not fully commit to the party and instead take his friend to. About speaker credibility is true, he or she will automatically have performative competence refers to party. ) Faulty assumptions do not interfere with listening a cause-and-effect pattern Joe uncomfortable...

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