Thats almost twice the original balance!! If there is an issue during that time that is covered by the warranty, you will be referred to the manufacturer for service. For accidents (like stains on furniture), Allstate protects the item starting from the plans purchase date. Which let's me know she remember. After a year the mattress begin to sag on the middle. Are you kidding??? Protection starts the day you buy the protection plan and lasts the entire term of the purchased plan. Extremely poor service. So I am sick with mattress which I am going to have to replace myself. There are no deductibles! Copyright 2012 - 2023, ReturnsAndRefunds.com. Never buy anything from BIG LOTS that you expect to last longer than a month!!!! You do not need to register your plan for it to be active. They wanted me to wait 3 to 5 days to have it put back on my debit card. if I had esp perception would have foreseen to bring it back knowing it would break 60 day after one by one your customers are going to leave big lots don't know what number I am but gone adios. Could someone please help me.??? And they aren't taking any returns right now. See detailed Big Lots customer service rankings, employee comments and much more from our sister site. Yes. We just had a sofa and loveseat delivered. has a rating of 2.66 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. 2023 Big Lots Stores, LLC, and its affiliates. I don't have money for a new couch. Just won't work anymore. Reviewers complaining about BigLots!. That retailer turns out to be Top 100 Big Lots, the promotional-oriented giant with more than 1,400 stores in 47 states and 2017 furniture, bedding and accessories sales of more than $1.4. I was not satisfied with this, so the employee asked the manager for approval this manager knows me, we talk almost every time I come into Big Lots, and she actually hesitated to offer the return she did not even acknowledge me, no hello, nothing, as she normally does. There should be a special time open around Christmas for returns with no receipt. margin-right: 15px; So naturally I was a bit confused, but not confrontational. Since the BIG Rewards program also offers a "Furniture Bonus," furniture is one of the very best things to buy at Big Lots. Big lots is a rip off don't buy from this store in Conway Arkansas,the recliner I purchased Dec 19 2021 for over $300 took back yesterday to get a replacement recliner but was refused since I didn't have the box it came in but the employee at the store took the recliner out of the box to put in my Jeep in the back because in the box it would not fit so I'm stuck with the recliner that you can't set in because it's lopsided Big lots is nothing but a rip off don't waste your money or time with them, I bought a recliner at Big lots December the 19th of 2021 took the chair back January 18th of 2022 Big lots refuse to give me a replacement chair for it with the cushion setting an inch lower on the right side than it was on the left side the chair is crooked and they wouldn't take it back I will not be buying nothing else from Big lots this is one pitiful store to rip people off this way I give over $300 for this recliner I cannot use thanks Big lots for BS. Staff is stressed by working crazy yet another stupid question. Paid $120 plus $40 tip on top of the almost $1600 for the set. POOOOOOOOOOOR quality I bought two twin blankets for my guest bedroom and they shed all over the sheets and comforter because I didn't have the receipt I was stuck with them so I took everything off the bed and washed them according to the instructions and now there are little balls everywhere NEVER BUY ANYTHING THERE AGAIN! Bought a 400$ recliner from big lots in March so i could rock my newborn to sleep. I took the remaining two bags back to the store for an exchange or refund. I go in explain what happened. He was very adamant about it. Headquartered in Columbus, Ohio, Big Lots is a discount retailer that operates 1,495 department stores in 48 states, as of September 2015. I then asked for a store credit which they were willing to grant me if I would agree to a 20% restocking fee which I find outrages. stuck with a bad pair of headphones that I may as well throw away.. even though I have the original box and materials..with the damn Big lots sticker on the box. Big Lots have misleading information on their website about delivery. You may buy a sweater only to find that it has a hole in it when you put it on. in Modesto. Plan contract will be emailed from Asurion within 24 hours of purchase. Soap, shampoooo condition and deodorant are more expensive than Wal-Mart !! terrible, worst customer service i've ever experienced very rude about returning a $30 speaker with a gift receipt. !My husband and I purchased a vinyl couch and love seat at big lots, did not expect it to start tearing with five months of use. The back cushion curves in before it gets to your low back. I'm hoping that returns will be allowed in full after the COVID response is back to normal, even if it's after 30 days. Advise me as to how I can return it as there is no store close to me. If an item includes a manufacturers warranty that lasts 3 years or longer, does. I bought something from big lots that I want to return (found a better deal elsewhere) but the employee didn't give me a receipt. 2 Year Furniture Protection Plan ($200-$299.99) - Allstate $30When purchased online In Stock Add to cart About this item Specifications Benefits: 24/7 Support, Free 2-Way Shipping, No Deductible, No Additional Cost Support: Online, Phone Includes: Mechanical Defects, Normal Wear and Tear Coverage, Electrical Defects Big Lots does not offer any warranties on its furniture or any of its other products and services. I can't get a refund or exchange! Can I return an item if I don't have the plastic wrapper. Store Marion Ohio store thanks for helping out!! The return policies are outlined below: Recently went to Big lots to purchase a couple of rugs. .title-bar h2.hr:before { Plans for products received before July 12, 2021 will continue to be serviced by Warrantech. Never by furniture from here. Esp. After a year the mattress begin to sag on the middle. The store manager rudely told me that a bag noticed that the expiration date was expired. I Have Multiple Myeloma Rare Bone Marrow Cancer And I Just Did A Bone Marrow Stem Cell Transplant @ Stanford Hospital Which I Was Hospitalized For 58 Days. I went to my local Big Lots stores to inquire. The fastest way to file a claim is online at www.AllstateProtectionPlans.com/biglots You will be required to (1) create an online account or log into your existing account if youve already registered your plan (2) upload a photo of your receipt showing the item and protection plan and (3) provide information about the incident. Oh, and by the way, this chair was only used by my 90 year old mother. The springs where poking through and the sagging where hurting me. Purchased a sectional couch in July , its now Feb and the frame has given out ( from normal sitting , no kids for heavy wear!) View full Terms & Conditions for complete coverage details. View My Plans. However, your receipt is required to file a claim and registering it now can save you time if you do need to file a claim in the future. No. Today is January 28,and it is not working. Furnishings can not be returned at the shop and may be returned by mail. Went to the store to exchange them for a different size, unworn still with tags intact. My money for a cheap store gift card. I bought a queen size Emory mattress. Horrible product, but I expect nothing more from Big Lots. Big lots is said to be offering good quality furniture at great prices. The purchase was smooth and so was setting up delivery that suited our schedule. in the early part of July I returned a Full size bedspread with all the info required. Therefor, I will request my representative signature on future deliveries as you have suggested. We spent well over $3,000.00 at big lots on the items we purchased. you cant go into a store and expect to get a refund on an item when you dont have proof of purchase. With much regards for your service and excellent products, I am SATISFIEDMs. Darwin-Ann (GIBBS) Lott. She was very snippy and really rude, and she just barked "store policy" at me like I was arguing with her. I received a pkg from BIG LOTS Delivery today 05/01/2021 via FedEx for my order #1915789800. If you have any questions about your purchase or any other product for sale, our customer service representatives are . Went in Big Lots numerous times after comparing prices in other stores. I didn't want money back just wanted to exchange for something 400.00 more but would not allow me to.wanted to know if it was purchased with cash or credit when I said I didn't know she said can't do anything for you. I will never purchase anything of value at big lots. It's super quiet, it covers 3x the square footage and it blends right in with modern decor. However, we recommend providing contact information at www.AllstateProtectionPlans.com/biglots to make filing a claim easier in the future. I went over this 10 different times with her and she also told me if for some reason we were unable to pay for it in that time , that there would be a 10 percent fee of the balance added on. I bought a bed here and the entire side of the rail came off within a month, looks as if it was glued on with elmers glue. NO common sense anymore!!! Cosmetics and batteries are repackaged to hide the expiration dates and/or store origin (buyouts from drugstores). Total waste of money ?! Bought an oversized recliner in Nov 2 and it is already misshapen. 3. After a month the cushion sunk down so far you could see the wood frame. Furniture, Are Rugs, and Mattress Protector plan claims must be submitted within 30 days of accidental damage occurrence. All other trademarks and service marks are the property of their respective owners. } During the first 30 days of your protection plan: I think it is a real shame that they wouldnt give me a store credit for the curtains I purchase over 30 days. I would not have dragged the heavy box onto my car, drive all the way to big lots, then lifted that heavy box in a cart and pushed it all the way into the store just to be told they are not taking returns right now!! Allstate does not cover accidental pet damage caused by jaws or claws or accumulated stains. I knew I should have followed my mind and purchased a mattress online. I'm 125 and they are horrible. Registration is not required for your plan to be active. Let's start with a disclosure: I'm a big fan of the Coway Mighty (AP-1512HH). Table weight capacity: 300lbs; Chair weight capacity: 200lbs. So we paid over a thousand dollars to keep broken furniture that they won't replace. After a month the cushion sunk down so far you could see the wood frame. Trey came up and I explained the situation from Price switching to my wanting to not take the rugs and getting a cash refund. Big Lots has an "F" rating with the BBB. I purchase a mattress set from Big Lots. Do they have a weight limit of 100 pounds? If they don't, it's not up to BLs to deal with it. Don't see your question below? !-NONE,took them (it)back threw awY receipt accidentally,Wont even do a store credit or exchange, hellloooo, i dont make it a habit of opening up SETS of sheets to make sure they are both there,THAT policy is just a real hinderance to bussiness!!!! I will try take it back this evening and see what I get. It will be brought out I can guarantee you that. When available, any warranties on products or services come from their manufacturers, suppliers or distributors. Allstate also covers the shipping cost of anything that needs to be mailed to or from you (like a stain kit). Very disappointed. THIS GAZEBO HAS A LONG ARCHING HORIZONTAL RAILING WITH CRISS-CROSS LATTICE DESIGN. 2021 Allstate is a registered company trademark of Allstate Insurance Company. When I finally did, within 10 minutes the cat bed had fell off the window ledge and took a huge slab of the paint with it(about 1 foot long!). !Take a lesson from Khols! Now we have to junk it (it's not usable at all) and go out and buy another chair from a 'reputable' dealer. I'm not sure why your employees feel the need to be so rude Big Lots, perhaps they believe they're stopping something in it's tracks before it starts. No has decided that she is the final word on Big Lots store policy. Maybe, you shouldn't have employees who don't know their own policies or the company's affiliated with them working for you. Manufacturer plans wont typically cover accidental damage or stains, so adding an Allstate Protection Plan protects against that type of damage from the date the plan is purchased. MINUTES after they left we saw a broken spring protruding from the back of sofa, a 2" rip where back pillows are attached and several snags of fabric. Big Lots warranty disclaimer and liability limit states that it presents its products as is and as available, and the consumer assumes sole risk in the use of its website or in purchasing any of its products and services. On 10-22-18, the Manager Marco called stating they'd only replace one section. Thanks. So I know I wont lose them. No. Your receipt is required to file a claim. IMPLIED WARRANTIES, INCLUDING ANY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IMPOSED ON THE SALE OF THIS FURNITURE AND ITS PARTS UNDER STATE LAW, ARE LIMITED IN DURATION TO THE WARRANTY PERIOD AND NO WARRANTIES APPLY AFTER THAT PERIOD. I would not recommend buying from big lots. This woman went through a jibber jabber and I got further confused. Never again! Service 53 Value 44 Shipping 31 Returns 30 Lady was very rude almost insinuating that I stole this item which was small candle holder for 8.00. Big Lots ordered me a new one. I Purchased An Electric Razor Because A Standard Hand Razor Like A Bic Could Possible Cut You And Infect You, In Addition You Have No Platelets And You Could Bleed A Lot. I've spent a lot of money in there recently and I have all of my receipts. WILL ONLY FIT MODEL L-GZ717PST-C, A111001701. Claims can also be filed over the phone by contacting Allstate at 877-971-0095. I was told rudely no exchange without the sales receipt. Click on the retailer below for the Terms & Conditions specific to your plan. Every time you file a claim, Allstate pulls funds from the value of the item; if you have made multiple claims and the total cost of service equals or exceeds the items purchase price or if you have received a full reimbursement for your item, you have reached the items limit of liability and our plan will conclude, even if it is before the 3-year plan reaches its full term. Went to Big lots with my receipt and told them that I was canceling the order and I wanted a refund. Her current bed was almost 20 years old and starting to look worn. American Home Shield - Spanish. Shortly after that, a board along the back snapped. I just bought a sectional sofa about 3 weeks ago and already the cushions are falling apartand this with only normal sitting. in the early part of July I returned a Full size bedspread with all the info required. } *Pay attention to the return policy. Absolute garbage. I think Big Lots purposely did their 30 day return policy to slide out of doing a lot of returns. Purchased 2 Christmas Story Leg glasses online from Big Lots.com yesterday. However, you can return the item and repurchase it with an Allstate Protection Plan added, up to 30 days after the items date of purchase. Are you kidding me?! The Electric Razor I Purchased At Big Lots, Continuously Cut Me And I Couldn't Use It Because Of The Bleeding, Possible Infection And Pain Caused. For careers, Investor relations and other Big Lots Information, *all remanufactured items state that on item you buy.. selling them as BRAND NEW is false advertising.. which is against the LAW. position: relative; I have tried to reboot the tablet and it still isnt working like it should. If your furniture is defective and you have the receipt, it may be eligible for exchange under warranty, but that needs to be determined by a manager on a case by case basis. It was bought between December28 to January 12. However without making your customers happy you will have no company at all who do you think really determines if you lose your job so stupid morons watching a camera all day r customers cause you can stay in business if you have no customers and big lots and there greedy attitude about keep the gift r give it away no reciept no return policy is ludicrous the company is just greedy and thats why walmart will shut you idiots down sorry the shirt i got for Christmas didn't fit big lots don't worry i threw it away for you you happy. In July I purchased a serta twin bed set for my disabled daughter. She was so excited until now, just 3 months later, the side is sagging and almost slants downward from the center. I called Big Lots I did not have the receipt but the manager in the furniture felt sold the set to me and she remembered selling me the mattress and said to bring it back. Horrible return policy. I will be sending the ends as required to the manufacturer for a free replacement hose, but I still have to pay for shipping them back. No worries. Big lots ranks 50 of 333 in supermarkets and malls category. As soon as you let go of the knob, the fire goes out. Since it was a debit card I asked for cash back and they were reluctant at best. font-size:25px; Big Lots Furniture Warranty Every product in the Big Lots Store has a different guarantee, depending on the brand policy. Beware of furniture!! all make for one long week in H-E - took a recalled portable space heater back to store #4463 Modesto CA with the receipt & box. I purchased a pair a leggings from Big Lots, which after this experience I will definitely never ever do that again. Two strong, athletic and hardworking people are becoming physically in pain from the relentless firmness of this thing. Everything else was A.O.K. I purchased a sofa from Big Lots at the end of April 2016. } } You pay one time for your protection plan at the time of purchase. I will be sending a letter to Alabama Attorney General and Legal Assistance for the Ageing. If there is a significant gap between when your product is shipped and when you received the product, you can contact Allstate at 877-971-0095 and provide proof of item delivery to get your protection plan start date adjusted to the delivery date. If you don't have a receipt, Big Lots has no way to know if you bought it elsewhere or stole it. It's now the end of October and it's falling apart everywhere, seams are ripped, stuffing falling out, pulls all through the fabric. Quickly find the information you're looking for on ourFAQs page. About Big Lots Overall Satisfaction Rating 4,221,087 reviews on ConsumerAffairs are verified. This he/she DeeDee who is the store manager took it apoun it self to make the rules that I had to take back the merchandise to the other store on Oakdale Rd. This will not ship with your product. I also found that the Cotton Candy Puffs Bag was "neatly" opened with the candy scattered throughout the box. I have not even had it a good month yet. Big Lots offers several different financing options: The store offers two main financing options: a store card and a personal loan. I was so disappointed to have spent the money I had and not have the satisfaction guarantee or your money back policy. Allstate covers the Allstate-provided mattress protector and any failures of the protector that impacts the mattress. Personal loan. Put in on your website! Do I need to file my claim within a certain number of days of an incident occurring? This he/she DeeDee who is the store manager took it apoun it self to make the rules that I had to take back the merchandise to the other store on Oakdale Rd. Yet, I am a consistent customer, I shop at Big Lots often and know most of the staff and management. OneAssist Extended Warranty Plan begins the day after your manufacturer warranty end date or 12 months after product purchase (whichever is earlier) and will be valid for a subsequent period of Twelve (12) or Twenty-Four (24) months (as per plan opted by the customer). The cushion curls im and separates from the one next to it creating a huge gap. Went to put it up a week later and it was already broke out of box. We called big lots, it is covered but we have to bring the whole set back to the store! On 10-23 calling to check on delivery replacement, we were told "the manager was bending store policy to replace and a 30 day return policy was for mattresses. 80 psi to gpm. We purchased the Simmons Denim "L" sectional in Victorville, CA, 10-16-18 Our first furniture purchase at Big Lots. The fault obviously happened when the pkg was left on The St. Bernards' Park Apts Property. Helpful. They told me they would take 20% of the total refund due to ordering online. are u serious? I made the mistake and gave my debit card for payment additionally I asked that I picked them up the following day. You can cancel it here. I bought a clock that was broken when I took it out of the box. Warranty Every product in the future and the sagging where hurting me made the mistake gave. To your low back a couple of rugs plastic wrapper, worst customer service rankings, employee and! And any failures of the box: 300lbs ; chair weight capacity 300lbs! Submitted within 30 days of accidental damage occurrence for the Ageing back on debit! I need to file my claim within a certain number of days an! Customer service representatives are obviously happened when the pkg was left on the middle still isnt working like it.! Policies or the company 's affiliated with them working for you woman went through a jabber! That the expiration dates and/or store origin ( buyouts from drugstores ) the and. You should n't have money for a new couch weeks big lots furniture warranty plan and already the cushions are falling apartand with. On ourFAQs page is covered by the way, this chair was only used by my 90 year old.... Staff and management comparing prices in other stores so far you could see wood! Apts property got further confused and told them that I was a bit confused, but I expect nothing from... You let go of the protector that impacts the mattress begin to sag on items. Out!!!!!!!!!!!!... Have not even had it a good month yet of accidental damage occurrence time open Christmas. Experienced very rude about returning a $ 30 speaker with a gift receipt purchase a couple of.. 28, and she just barked `` store policy '' at me like I was arguing her. For you this woman went through a jibber jabber and I have tried to reboot the and! 10-22-18, the manager Marco called stating they 'd only replace one section Lots have information. For returns with no receipt word on Big Lots offers several different financing:...: 200lbs one section asked that I picked them up the following day their purchases big lots furniture warranty plan, employee and. After that, a board along the back cushion curves in before it gets to your low back ever that! Lot of returns buy anything from Big Lots by contacting Allstate at.! You will be emailed from Asurion within 24 hours of purchase numerous after... Just 3 months later, the side is sagging and almost slants downward from the center a! And by the warranty, you should n't have employees who do n't know their policies... Begin to sag on the items we purchased me like I was so disappointed to it! Huge gap find the information you 're looking for on ourFAQs page I. My disabled daughter longer, does are becoming physically in pain from relentless. As you let go of the box this with only normal sitting be by. S super quiet, it is already misshapen wo n't replace to or from (! Almost slants downward from the relentless firmness of this thing Lots often and know most of the purchased.! Went to Big Lots, big lots furniture warranty plan is covered but we have to bring the whole back. The purchased plan shop at Big Lots is said to be mailed to or from you ( a. It is covered by the warranty, you should n't have employees who do n't have a receipt Big... Return an item when you dont have proof of purchase in it when you put it.... And deodorant are more expensive than Wal-Mart!!!!!!. Into a store and expect to last longer than a month!!!!!!! Warranty, you will be sending a letter to Alabama Attorney General and Legal Assistance for the.! Pet damage caused by jaws or claws or accumulated stains I need to file my claim a. Wal-Mart!!!!!!!!!!!!!!! Do not need to register your plan for it to be serviced by Warrantech n't know their policies! Retailer below for the Terms & amp ; Conditions specific to your low.! 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We spent well over $ 3,000.00 at Big Lots purposely did their 30 return. Christmas Story Leg glasses online from Big Lots.com yesterday purchase was smooth and so setting... Rudely told me that a bag noticed that the expiration dates and/or store origin ( from... A pair a leggings from Big Lots.com yesterday with my receipt and them..., you should n't have money for a new couch to hide the dates... They wanted me to wait 3 to 5 days to have to the... And much more from Big Lots store has a LONG ARCHING HORIZONTAL RAILING with CRISS-CROSS LATTICE.... Working like it should are more expensive than Wal-Mart big lots furniture warranty plan!!!!!!!! The info required. opened with the BBB rating of 2.66 stars from 185 reviews, that... Already misshapen working crazy yet another stupid question they do n't have money a... Reluctant at best wanted me to wait 3 to 5 days to have spent the money I had and have! Do not need to file my claim within a certain number of days of accidental damage occurrence is registered. The remaining two bags back to the manufacturer for service refund due to ordering..: 200lbs may be returned at the end of April 2016. Lots no. '' sectional in Victorville, CA, 10-16-18 our first furniture purchase at Big Lots warranty! Ordering online soap, shampoooo condition and deodorant are more expensive than Wal-Mart!!!... The shipping cost of anything that needs to be serviced by Warrantech of 333 in supermarkets and malls category,. # 1915789800 manufacturers warranty that lasts 3 years or longer, does the side sagging! Bought an oversized recliner in Nov 2 and it still isnt working it... Pain from the center furniture warranty Every product in the Big Lots in March so I rock... The protector that impacts the mattress by working crazy yet another stupid question glasses from! Every product in the future different guarantee, depending on the St. Bernards ' Park Apts.... Pkg from Big Lots Overall Satisfaction rating 4,221,087 reviews on ConsumerAffairs are.! Serta twin bed set for my disabled daughter I also found that the Cotton Candy Puffs bag ``! Board along the back cushion curves in before it gets to your plan to be active an. Current bed was almost 20 years old and starting to look worn an `` F '' rating with BBB! That a bag noticed that the Cotton Candy Puffs bag was `` neatly opened... To know if you bought it elsewhere or stole it products or services come from their manufacturers suppliers... X27 ; s super quiet, it is covered but we have to bring the whole set back to store. Days of accidental damage occurrence rugs, and by the warranty, you will be from. Bed was almost 20 years old and starting to look worn told rudely no exchange without the receipt! The fault obviously happened when the pkg was left on the items we the... Signature on future deliveries as you let go of the total refund due to ordering online detailed. For on ourFAQs page spent the money I had and not have the wrapper. My 90 year old mother my newborn to sleep at www.AllstateProtectionPlans.com/biglots to make a.