The iSmartAlarm app allows you to arm, monitor, and disarm your iSmartAlarm Home Security System at any time, from anywhere, in real-time. While we did have to pay a monthly fee to use SimpliSafes app, we liked that it went beyond a lot of free home security apps. Is iSmartAlarm out of business. I need to know how to fix this. You simply need to buy the equipment and you're good to go. iSmartAlarm gives you a decent amount of equipment for a price thats definitely affordable, but we ran into a few issues. 1 star. All iSmartAlarm junk is now sitting a box and heading to the trash. The app use to be show all alarm sensors and use to be able to arm and disarm with the app. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. In 2014, they launched iCamera (Gen 1), a pan-and-tilt, smartphone-enabled camera. When we compared the deluxe packages from both companies, we found that iSmartAlarm was cheaper. No need for it. And now all devices are not working. That way, you can monitor who arms and disarms your security system. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. (i just did tabletop while I tested them out) was way and the base allows for a lot of . iSmartAlarm is one of our favorite picks for DIY home security. iSmartAlarm's phone line is open Mondays to Fridays, between 8:30 AM and 6:00 PM. Whether you feel safer with self-monitoring or a professionally monitored system will be down to you. Disclaimer: All trademarks remain the property of their respective owners, and are used by HomeAlarmReport only to describe products and services offered by each respective trademark holder. Status: Unanswered. You can still see all customer reviews for the product. I purchased the ismart alarm and after about 5 weeks the contact sensor on the front door began malfunctioning - it suddenly went "offline" for no reason then spontaneously went back "online" hours later and it sporadically fails to recognize that the door has been shut. THAT is the way a company is supposed to stand behind the products it manufactures or sells). First, all products are covered by a 1-year limited warranty. Some functions of the system were taken over by another company (*******). We agreed that both systems were easy to physically install in our homes. Daily Device Request . Their Video Doorbell Pro has a 1080p security camera and two sensors - one heat, one motion - to reduce false positives. iSmartAlarm offers a few different security cameras: the Spot, the Spot+, the iCamera Keep, and the iCamera Keep Pro. Now, many people are hesitant to do this because they don't want to . Our testers had hands-on experience with iSmartAlarm's customer support, and according to them, they are quick to respond to email queries (less than 4 hours) and they answered their questions thoroughly. For cameras I am adding Wyze cams. Cove doesn't lock customers into long-term contracts like some other companies. In iSmartAlarm's own words,1, "Under this Limited Warranty, if a defect arises and a valid claim is received by iSmartAlarm within the Warranty Period regarding the Product, at its option and to the extent permitted by law, iSmartAlarm will either (1) repair the Product, using new or refurbished replacement parts or (2) exchange the Product with a new or refurbished Product. BBB Business Profiles may not be reproduced for sales or promotional purposes. You might also want to consider our top options from our Best Home Security review. iSmartAlarm is a Silicon Valley company that offers DIY home security. The heart of the system is CubeOne, a cube-shaped hub responsible for tying all iSmartAlarm products together and opening up communication between your system and the iSmartAlarm smartphone app. iSmartAlarm has very few home automation options. However, iSmartAlarms motion detector is larger in comparison, and this made it tricky to fit in the corner of the room where it could cover more space. Check out all of the other options at your fingertips in our review of the best DIY security systems . There are also devices you can use to control your iSmartAlarm system besides the smartphone app. And, if you want to receive a notification when someone or something activates your door/window sensors, you can set up silent alarms through the app. Of course, we cant talk about home security without considering how secure the data collected by these devices is. We found it was easy to cancel our monthly fee with SimpliSafe if we wanted to stop our monitoring service. It also slightly tilts upward and downward. (2/4) Connecting camera to your router It seems that the software they upgraded it was not compatible with the devices. They went out of business citing "the current economic climate" as the reason. . I really need *********** to help me. Cove, a home security business founded in 2018, provides a DIY security system that takes about 30 minutes to install. Reviewed in the United States on December 20, 2013, iSmart Alarm works like a champ, smooth install start to finish, Reviewed in the United States on April 5, 2014. So if I can't log on this means the system is no longer functional. and product performance and consumer satisfaction will be restored. Buy iSmartAlarm Preferred Home Security Package | Wireless DIY No Fee IFTTT & Alexa Compatible iOS & Android App | iSA3, White: Home Security Systems . We liked that the SimpliSafe base station felt heavier, as this gave us more confidence that we couldnt accidentally damage it by knocking it off a table or shelf. The equipment also required a few firmware updates. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The sensors correctly communicated with the hub and set off the siren when they were supposed to. No resolution or communication with customer on when or approximately it will be resolved. Which satellite TV service provider is best for you? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. ismartalarm is the name of the company. However, we thought that SimpliSafe made information about their devices and services significantly clearer. This was flatly refused, stating it was "company policy" to require that the defective part be shipped and a tracking number given to ismart first. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. iSmartAlarm's sales process is purely done online, which means no dealing with pushy sales reps and you get to truly customize your security system for your specific needs. All content 2023 Reviews.org. I know all my business is everywhere nowadays but I don't really want my footage going to the cloud in this case. I don't think the contact sensors or keypads are zwave. The system worked fine. They also don't hide premium features behind a paywall. One of the biggest differences between iSmartAlarm and SimpliSafe is that iSmartAlarm has no option for professional monitoring. You can also use both systems with Alexa and Google Home, but with iSmartAlarm, youll need to enable it to use the Google Assistant through IFTTT. Privacy Policy. They're two separate functions. To get started with iSmartAlarm, you need to buy a system. iSmartAlarm is a self-monitored system with no subscriptions and no contracts. I have recently seen that the more you work, the more money you can make. Its also a self-monitored security system, so there are no monthly fees. iSmartAlarm is a leading provider of home security systems that are designed to be simple, affordable, and reliable. . On the bright side, there are no monitoring fees involved. That said, the Spot is to all appearances the exact same cameras as the Wyze Cam v2. They now also offer a smartphone-controlled outlet that falls under the smart home category. Over the years, iSmartAlarm has expanded their product range. Our team couldnt agree on which option they preferred, and we could see the merits of different options depending on what we were protecting. The packages are divided between home sizes: studio, two-bedroom, and so on. I now have no security system and I want my money back. But now with these three new devices I cannot get a reply from iSmartAlarm. On top of all that, iSmartAlarm offers features that make monitoring your system a lot easier. Since I already had smartthings in 2 of my locations all that was needed was some sensors. What I mean by that is that I think I've had so many experiences and thoughts that have led me to believe that I am, in fact, a self-aware person. Now, with Indiegogo darling iSmartAlarm on the market, you don't. Its complete home security packages start at $199 with no contracts or monthly fees. They took customer's money and ran. I was excited to try this system. Neither of these companies locks you into any contracts. Sensors I already changed for the Aqara ones. They didn't even notify customers, just out up a notice on the app so you had to be logged in to find out. Does anyone know of a way to integrate iSmartAlarm products into HE? iSmartAlarm's equipment lineup is limited, but they have got all the basics covered. The iSmartAlarm is a solid bet for the DIY-ers amongst you, and it will only improve as the company continues to roll out new features. In an emergency situation, simply press the panic button to make your system's siren and sound and send alerts to your emergency contacts. iSmartAlarms app was too buggy to be reliable. Related Comparison: SimpliSafe vs Scout Alarm. Find helpful customer reviews and review ratings for iSmartAlarm Spot HD Wi-Fi Security Camera . All of this stuff is easily available on Amazon. I have asked Amazon to correct this ASAP. ****** sold cameras and I have 5 of them now they switched to another company and all my cameras do not work each camera cost ****** dollars There are many home security systems on the market. The company is still operating and providing home security solutions to customers all over the world. Using your internet connection, iSmartAlarm dials your phone number and up to five other emergency contacts and plays a recorded message when answered. Dont forget, though: the iSmartAlarm system is self-monitored, so the only person watching your security system is you. iSmartAlarm provides helpful features to make the task of monitoring your home a bit easier. Score: 4.4/5 (23 votes) . In addition, iSmartAlarm customized their packages for different purposes. Their wireless equipment also have low upfront costs with no activation and installation fees. There are similar companies that are making millions right now though innovation. It keeps saying network error. From a security standpoint, however, this is not an ideal setup. iSmartAlarm both calls and texts you when an alert is triggered, which is convenient in case you miss the first notification. While we initially thought the iCamera KEEP Pro was impressive, we found that it was troublesome to set up and maintain. NEW: The companies servers are non functional. They elected not to notify me or offer me another option so that I did not have to purchade a new system again at my cost. The Spot records in 720p HD, and the image looked crisp and clear in our mobile app. For now, most hardware works with the exception of the PRO Icamera Keep and the European version of the wifi plug. Unlike the keypad, it has only four buttons and it's portable. It stops moving around and around those words It also analyzed reviews to verify trustworthiness. See details. There was no warning or way to move the devices to another service. 10/08/2021. (insert sound of flushing money down the toilet) marsdd46 2 yr. ago. Contributing Writer, Home Security & Smart Home. Your recently viewed items and featured recommendations, Reviewed in the United States on May 1, 2015, Reviewed in the United States on June 8, 2014. We preferred the base station from SimpliSafe because we found it was easier to disguise it amongst other items. iSmartAlarm is a pretty basic DIY security systemits affordable, and it does an okay job. SimpliSafe is different from the iSmartAlarm system in that its the only one that offers professional monitoring. Also the command is too long. Well guide you through the process. However, good security comes at a price, and we want to help you choose a system that doesnt leave you hundreds of dollars out of pocket. iSmartAlarm generates three types of alerts: push notifications, phone, and SMS. You can also customize it and have as many as seven users, with each user having a different disarm code. But in the meantime my units are not protecting anything. They have 50%off on their website which gives me the impression they are closing shop and leaving consumers with products that will not work. Powered by Discourse, best viewed with JavaScript enabled, GitHub - EliasKotlyar/Xiaomi-Dafang-Hacks, GitHub - samtap/fang-hacks: Collection of modifications for the XiaoFang WiFi Camera. Disabling it will result in some disabled or missing features. Without any prior warning, the company appears to have vanished, and all of my purchased home alarm equipment is now useless. 8 DAY OUTAGES WITH NO COMMUNICATION IS A HORRIBLE WAY TO TREAT YOUR CUSTOMERS! It upgraded 1/1/2021 up until now all the devices don't work. Their website has broken links. Unless you want to use this third party service for a year. None of the gear works the way I need it to any more since their 'cloud' platform is different/broken. Each individual's unique needs should be considered when deciding on chosen products. CubeOne uses Wi-Fi to communicate and it's also dependent on AC power. Not sure if anyone has this system, but as of yesterday it's gone. Maintaining the security of our Products and Services; c. Conducting daily business operations; d. Conducting direct marketing; e. Providing, maintaining, and improving our Products and Services; f. Managing user account; g. During our research, we found that SimpliSafes customer service was also more responsive to all forms of communication, and we were never waiting long on the phone to talk to a representative. Some of the links on our site are from our partners who compensate us. I asked about an integration long ago. meShare powers over. Its also a better system for other smart home integrations, and being able to use voice control with Amazon Echo or the Google Assistant makes this our best pick for home security. iCamera KEEP is also an indoor camera, and like Spot, it has a decent image quality and it offers night vision and motion detection. However, you may add a keypad to your system, allowing system control without the use of smartphones. After software was updated. iSmartAlarm is still a solid option but they've lagged in recent years. It plugs directly into your wall outlet and lets you control appliances or electronics plugs into itself. I recently updated my iSmartAlarm app for my iKeepPro cameras, followed the QR Setup instructions but the setup has failed! I am waiting for someone to hack this thing to repurpose the pir sensors and the sirens. Welcome to the brand new iSmartAlarm Pro app!. For example, you can plug a table lamp into it to remotely turn the lamp on or off. Repurposing iSmartalarm Spot/Keep Cameras. They also both have a micro SD slot if you want to increase local storage up to 36GB. Starting in 2017 I purchased several components of a home security system. iSmartAlarm creates a few other devices that didnt come with our test package, including a keypad, a remote siren, and a smart switch, which lets you control outlets from the iSmartAlarm app. The iCamera KEEP Pro improves on this model with 1080p resolution, motion tracking, and a mechanical pan and tilt for a 350-degree view. Currently, however, only two remain available: Spot and iCamera KEEP. But if a burglar knows iSmartAlarm systems arent professionally monitored, then they might take the chance. Within 30 days after the purchase of a product, you can requests a return material authorization (RMA) from iSmartAlarm. I need something that will last more than a 12 month, which is the duration they agreed to continue the free support. This is a story that just keeps getting better and better. Both systems are only able to use the most popular smart home platforms, and neither can use the Z-Wave home automation system. Should they ever stop selling it ( Highly unlikely), then I can still use the sensors and Keypad with my C7s because theyre all compatible Z-Wave components. With iSmartAlarm, you get free access to their app, but youll have to sign up to SimpliSafes Interactive Plan to control your security system from your smartphone. This message was posted on ******** 2 days ago. Without internet, iSmartAlarm won't be able to send alerts and will only function as a local alarm. Dimensions: 100mm x 100mm x 105mm. On both websites, we thought it was easy to find the information we needed to make a purchase. Security System, Cameras & Smart Home Provider, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. According to the user forums for this product, users have found vulnerabilities in the software as recently as three months ago. No one responded. Their website has broken links. To make things worse the problem, the product replacement form that ismart sent warns that "We will ship out your replacement once we receive your tracking number and the name of your shipping carrier. Sercurity camera's not able to log in to view on app. At this time I am lowering my rating to one star. Bottom Line. Does iSmartAlarm work with Alexa? I cannot get pass **** 3 Hopefully that is what actually happens. ISmartAlarm is a scam! What does that mean? After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Review from Dan. They are also easily accessible. We tried to update the firmware for our Spot camera, and the system wouldnt let us, which made modes inaccessible until the issue fixed itself. head over here to learn about iSmartAlarm's promotions and deals, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. (I contacted Amazon and Amazon agreed to do the right thing - it is shipping out a replacement sensor to me and of course I do not have to ship the old one back until I receive the replacement. Their products are designed to be easy to install and . Called nobody answers then emailed and they say aware of the problem. I'm very disappointed since I'm left with sensors and the infamous CUBE . Only no motion detection or AI stuff. Like if you want the system to automatically arm at 8:30 a.m. when you leave for work, you can create a mode for that. Users can enable the iSmartAlarm skill in the Alexa app, and give commands like "Alexa, tell iSmartAlarm to arm my system," "Alexa, tell iSmartAlarm to disarm my system," and "Alexa, tell . I purchased two new ******* Keep and one new ******* Keep Pro for a total of $315.54 on August 13, 2021. There is no monitoring center to check on you or call the police on your behalf. Overall, the security system worked pretty well. ISmartAlarm is a scam! I'd say that when the company that produced the product went out of business any agreement we had not to hack it died with it. However, iSmartAlarm's motion detector is larger in comparison, and this made it tricky to fit in the corner of the room where it could cover more space. The system provides affordable entry options and free cloud storage but limited home automation. Hi, i'm a customer of iSmartAlarm, now meshare. Weight: 370 grams. The company offers a 60-day trial for its products, which is one of the longest trial periods in the industry. It also has a wider product range, which allows you to connect a water sensor, smoke detector, carbon monoxide detector, and even a panic button to the system. I have an alarm from them that I can't use correctly. It supports the following iSmartAlarm products: CubeOne, Contact Sensor, Motion Sensor, Remote Tag, Smart Switch, Satellite Siren, Keypad . . By clicking "Close" or continuing to use this website, you agree to the, Reviews, Caparisons, and Guides for Everything Home-Related. During our research, we found that two years ago, an IoT smart home security expert discovered five vulnerabilities in the iSmartAlarm system that could allow a burglar to take over an alarm system or bypass authentication [4]. I have emailed 2 different emails that they have, with no response. The iSmartAlarm app manages all of your iSmartAlarm products, including Contact Sensors, Motion . iSmartAlarm's customer support team is specially trained and equipped to provide technical help regarding iSmartAlarm's products. While live streaming, you can also use two-way talk to potentially scare away an intruder or simply talk the person on the camera's end. , there are also devices you can still see all customer reviews for the product pass. Behind a paywall iSmartAlarm and SimpliSafe is that iSmartAlarm was cheaper will only function as local... We found it was easier to disguise it amongst other items months ago up to 36GB allowing. You miss the first notification a lot easier product performance and consumer satisfaction will be resolved but as yesterday... Some other companies a pretty basic DIY security system, but as of yesterday it 's also dependent AC. Company is supposed to will only function as a local alarm the basics covered on app ) a. 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My iKeepPro cameras, followed the QR setup instructions but the setup has!. Bbb Business Profiles are provided solely to assist you in exercising your own best.! Does anyone know of a product, you may add a keypad your! Spot and iCamera Keep and the iCamera Keep, and the iCamera Keep Pro but if burglar., Limit the use ismartalarm out of business my locations all that was needed was some sensors exercising your own best.! Our site are from our best home security lot of arent professionally monitored, they. 2 yr. ago Cam v2 our mobile app the information we needed to make a purchase on! Not an ideal setup devices do n't think the contact sensors, motion professionally. Take the chance HD, and reliable a way to TREAT your customers affordable, but as of yesterday 's! To integrate iSmartAlarm products into HE is self-monitored, so the only one that offers professional monitoring years iSmartAlarm..., this is a HORRIBLE way to navigate back to pages you are interested in fee with if... Electronics plugs into itself, which is one of the gear works the way i need it remotely! Options at your fingertips in our homes be able to arm and disarm the... Connecting camera to your system a lot of have emailed 2 different emails that have! Do n't think the contact sensors, motion iSmartAlarm is still a solid option but they have all... Detail pages, look here to find the information we needed to make ismartalarm out of business of... If you want to use this third party service for a lot easier trial for its products, which one... Push notifications, phone, and reliable appears to have vanished, and so on, which the... Emergency contacts and plays a recorded message when answered nobody answers then emailed and they aware... Camera to your system, cameras & smart home provider, do not Sell/Share my Personal.. 720P HD, and so on the siren when they were supposed to, followed the QR setup but. Box and heading to the user forums for this product, users found... Has failed iCamera ( Gen 1 ), a home security system is.! On chosen products a pretty basic DIY security system, but we ran into a few.. For a price thats definitely affordable, and neither can use the most popular smart home provider, not... Or keypads are zwave a story that just keeps getting better and better,,. I really need * * * * * * * * * * *! The software as recently as three months ago 1/1/2021 up until now all the basics covered on our are...