We really appreciate it. Dont not waste your money as they charged $669 for this bumper. If you want it, get it on Amazon but beware. a Overview Why would Rough Country make this offer? We use dedicated people and clever technology to safeguard our platform. Rough Country Canada - Free Shipping, Best Price Guarantee, No Customs, Duties, or Brokerage Fees, Full Warranty, 30 Day No-Hassle Returns or "Want to add a coupon?"). Now we can go on vacation. Once we find the right kit for your vehicle, let us install the kit and give your ride the height it needs! The box is beat up a bit, but 100% working condition. Support USPS, FedEx, UPS, DHL, Lasership or 1,078 couriers worldwide. Toll Free: (800)-341-7757 We're Social! This time I spoke with **** who said **** had not processed the refund. Here are 8 tips for writing great reviews. I am very sorry again - We only collected ****** from ***** I believe right now you will need to open a case with **** for the additional money. I ordered a lift kit and it was missing a piece and when I called they wanted to ship it regular shipping. We also ensure all reviews are published without moderation. Thank you Rough Country. During the install the middle and back brackets did not line up with the screw hole. Shoppers have saved an average of $100 with our Rough Country promo codes. For the best experience on our site, be sure to turn on Javascript in your browser. 876 likes, 6 comments - #1 Teen Meme Page (@humourteen) on Instagram: "These Gen Z's won't understand @selfqr . I WILL NOT PURCHASE AGAIN. For sales related inquires: customerservice@tuffcountry.com. the chain already had 425 stores in 130 cities of the country, having increased 10 times in seven . Customer Number 800-222-7023 - by the Numbers. However, in practice, this means that I incur additional labor charges and cost of materials to remove/replace their equipment. 888-452-2548 Call Toll Free. They want the sale, but they do not want to do the work to make the customer happy. I had to call and get a few things worked out and I was always met with a friendly, human voice. Leaf springs sold individually or in pairs are excluded. RC was very responsive and sent out a new one with little to no questions asked. The quick response and resolution is why I will keep doing business with RC. The total GVW between a gas and diesel truck is only 200 lbs. Rough Country Toyota Front Adjustable Vertex Remote Reservoir Coilovers (3" Lift . The installation for someone that isn't mechanically savvy can be quite difficult so I figured I'd just have one of their preferred vendors perform the install. We last found a promo code on April 18 2023. click "copy code." My experience, customer service is worse than McDonalds. Contact Us. Attached are the pictures of all the boxes being delivered. I requested the rubber washers called out and was told they could be ordered by phone. A few common ways include: Yes, we absolutely aim to keep our coupons safe! submitting it. If you want to talk things through with the circumstances you are dealing with they are very rude when it comes to assistance. A bit tougher however much better than the worn stock ones. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. I am only showing a total of ****** charged and ****** refunded. I have leveling kit on 35's.. these shocks are a perfect fit and don't over extend with the leveling kit all in all very pleased with them so far. The amount deducted from my acct was $274.32! I recieved the parts, and 2 months later went to install the parts. on orders +$149, exclusions apply. JavaScript seems to be disabled in your browser. Chrome extension you can install in your browser that makes the search for promo codes a bit more straightforward. ROUGH COUNTRY Returns Eligible for Return, Refund or Replacement within 30 days of receipt This item can be returned in its original condition for a full refund or replacement within 30 days of receipt. I do apologize. I should have called the first time. The 46mm piston offers countless years of durability. I had an issue with this last one, however contacted customer service. Fantastic customer service. Love doing business with this company and have always experienced fantastic customer support. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We invite you to install a Rough Country product on your vehicle. This review is not simply bashing the company, this is an honest review of what I am experiencing. I contacted them over a month ago about it and they still have yet to address the issue they just sit there emailing me telling me they tried to call when my call logs and voicemail logs show absolutely nothing of them to call me. I bought a leveling kit for my truck. The last email response was back in May 2021. The 4wd doesn't even get used. Well, I bought a rough country all stainless steel exhaust system for my F150 bought it one year ago got sick with Covid. . Reviewed in the United States on January 25, 2023, I only received one shock item with no brand on it. Shipping costs are non-refundable. They sold me a kit and misrepresented it saying it would fit my vehicle. Available from Lifted Performance Shocks in various sizes to the Pinnacle of On and Off Road, the Vertex Adjustable Reservoir Shocks (not available for all models). This is the third lift kit I have bought from rough country. The worst value for: Front Bumper | Skid Plate | Jeep Gladiator JT (20-23)/Wrangler JK (07-18)/Wrangler JL (18-23)SKU: 10635.Skid plate doesnt work with my JL Sahara 18. After 3 more emails still no response. Returns within 30 days or purchase will receive a full refund for the purchase price of the product. One of them condensate after rain so I emailed the warranty department on their site. If you are not happy with the lift kit we all a 90 day money back guarantee. Whether you're looking to run larger tires, give your vehicle a more aggressive look, or achieve outstanding performance on the trails, Rough Country has the right lift kit for your Jeep, Truck, or SUV. Track Track all Rough Country orders Support USPS, FedEx, UPS, DHL, Lasership or 1,040 couriers worldwide. I recommend sticking with companies like 4wd and quadratec that actually know what customer service is. Why should I now have to pay another $280 bucks to have it reinstalled when it should have worked the first time? It actually does not perform this function as advertised. Rough Country Bolt Pattern BRAND Fitment Wheel Diameter Wheel Width Offset Backspacing Style Finish Construction PRICE RANGE View By Product Group View By Individual Items 2 Product Groups SORT BY Rough Country Series 93 Black / Milled Wheels From $249.95 On Sale Rough Country Series 94 Black / Milled Wheels From $249.95 (1) On Sale Highly recommended. . Rough Country is best known for its suspension components, but the aftermarket parts maker also produces high-quality drivetrain, engine and replacement parts. Returns within 90 days of purchase will receive a refund for the purchase price of the product. These high performance reservoir shocks offer an elite ride-quality in every situation you face, with an 8 Stage adjustable damping system that lets you perfectly dial-in your ride for whatever lies ahead. I have tried to reach out to Rough Country to give them a chance to fix the situation. BBB Business Profiles are subject to change at any time. Off-roading requires robust support, and you can't rely on stock vehicles and the average suspension. $509.95. This should show a pop-up that has the code visible, and then You may receive a partial or no refund on used, damaged or materially different returns. From the reviews I read they suck after a few months. sales@tuffcountry.com $120. I've requested human contact but no return call. A Pair. I recommend you choose one of them, and avoid Rough Country. * Some items excluded due to manufacturer restrictions. We may receive compensation when you click on one of our links. stores at DealDrop. RCS1307, ROUGH COUNTRY, 07-UP GM P/U 2IN FRONT END LEVELING KIT. Applied curved glass handles. Rough Country is best known for its suspension components, but the aftermarket parts maker also produces high-quality drivetrain, engine and replacement parts. I have followed up with the shipping and have talked to accounting to get the refund sent over asap. I am unable to find on our website where it says made in *****. See attachments for info. The u bolts in the kit do not fit the **** 25 front end. And things were at my door faster than Amazon can deliver. Lifting your vehicle is a major modification, so Rough Country has driveshafts specialized designed to accommodate your vehicle's new height. I would advise against this brand. For the best experience on our site, be sure to turn on Javascript in your browser. FOLLOW @attachedtoyouu FOLLOW @attachedtoyouu I have edp24.co.uk. Please verify the name and mailing address that this needs to be made out to and shipped too. Closed Saturdays & Sundays . Superb Performance and Unique Look/Design, "RC recommends a certified technician install lift systems. no, you need to get longer rear springs or lift spacers. Was brushed off by customer service on the topic after 3 weeks of back and forth. 17 complaints closed in the last 12 months. Items purchased from Rough Country Dealers or stores must be returned to those stores in conjunction with that store's policy. San Diego, CA 92123. Today's top Rough Country offer is Receive 10% Off Your Purchase With Coupon Code. I was going down a grated dirt road and the lift kit snapped. . Our tech can be reach at ************. The transaction occured on 14 July 2022. Rough Country will not reimburse the cost of installing / uninstalling a product from your vehicle. We also apologize for the lack of email response. Shocks were exactly as described in description. Knowledge of RC instructions, suspension procedures and post install checks are required. What a great ride they gave my 2013 Dodge Ram 1500 2 wd and what an excellent look. . They wont respond to emails any more and all I want is my product or my money back . Item wasnt shipped till next day and wont arrive for 3 more days. Office Hours: Monday-Friday 8am-4:30pm MST. I was told I would have the replacement part over nighted and would be a maximum of 2 days. Shipping returns. Please try again later. Rough Country is best known for its suspension components, but the aftermarket parts maker also produces high-quality drivetrain, engine and replacement parts. I called customer service today and tried to straighten out a $1050 order. The customer will need to fill out our online. ****** we are issuing your **** back to your card. make money when you use the promo codes and shop (through our links), so we have no reason (2) Front Stabilizer Bar Links FITS Dodge Ram 1500 4WD 2006-2018 K80894, Detroit Axle - Front Wheel Hub Bearing Assemblies Replacement for 2012-2018 Dodge Ram 1500, Gabriel G57800 ReadyMount Loaded Strut for Select Ram ProMaster Models, East Lake Axle replacement for Front left & right shocks Polaris ATV 7041374 7041755 2201460 1995-2009, Truck Tailgate Assist Shock Damper 43206 Compatible with Ford Ranger 2019-Current, CRUIANAR Shock Absorber Suspension Bare Strut Assembly Front Right Compatible with Cadillac SRX 2010-2016,Saab 9-4X 2011 with EDC 22793800. It goes against our guidelines to offer incentives for reviews. Replies to negative reviews in < 24 hours. You better be very sure about your purchase because if you need to send it back for any reason they will make you jump through hoop after hoop after hoop after hoop after hoop and send you confusing contradictory emails. Hands down, the best! Women's Reversible Fleece Pants (Plus Size) 1 Color. A Contemporary Design Accented with Country Charm.Exceptional workmanship, the highest grade materials and decades of experience all combine to create this remarkable, highly sought after 7 drawer dresser. 7AM - 10PM Monday - Thursday Average wait. Because someone on their end was not accepting payment. Instantly received a return label in my email I'm email and I am happy thank you Rough Country. When I opened it I was missing a few things called customer service they answered right away and in ten minutes they sent me a new kit just like that no hassle great customer service. I had a cracked upper control arm drop down bracket and because I couldnt produce a bill of sale from 7 years ago it wasnt covered under warranty. Lowest Prices. Good products and customer service to back them up as well. Brand New Rough Country HD Steering Kit w/Stabilizer for Jeep (TJ,XJ,ZJ,MJ). I do apologize for the issue. Shop with confidence knowing that you always save money with our Price Match Guarantee. . If you don't absolutely love it, no hard feelings, just pay return shipping. It's that simple, so just follow this 3-step . You may receive a partial or no refund on used, damaged or materially different returns. "Show Coupon Code" Anyone can write a Trustpilot review. 3 reviews. With a durable 18mm spring loaded piston rod and faster-cooling 54mm shock body, this shock offers up to 36kN Tensile Strength for a long lifespan of impressive vibration dampening. We did not receive item and did not sign for package . Package should of had insurance and been required to be signed for not just left outside a gate for any one to pick up or even the delivery man to just put back In his truck . Please refresh and try again. Expert Advice. At this point, I just want my money back. $67.97. Shipping kept getting pushed back from 2 days. My last attempts went completely unanswered. Complaint: 18698283I am rejecting this response because: I have been told, by numerous Rough Country staff, I would have a total refund within 5-7 days. Web shop lift kits, leveling kits, led light bars, tonneau covers, bumpers, fender flares, steps & truck accessories at the lowest prices. A little effort would make them a good company with a good product. I have 2 vehicles I had lift kits put on. *********************************************************. Outlets and voltage differ internationally and this product may require an adapter or converter for use in your destination. I've had multiple issues with both vehicles. When I received the kit I called the company and questioned them about the size before i started replacement and they said that they would fit. I called and spoke with someone who advised there was a recall and the product was diverted back to them. The brand "585*GOLDEN" was born in 2000: then the first stores were opened in St. Petersburg. Something for $2000 just to get engorged. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. The 2.5 " lift kit that I bought for my **** cj5 does not fit correctly as advertised. coupons and promo codes sent to your inbox. They make it virtually impossible. Your question might be answered by sellers, manufacturers, or customers who bought this product. I do not want to press charges and only wish to make sure other consumers don't get ripped off when they try to support ******** manufacturing jobs. Thanks! When they say 20x9 -12 offset are ok, really shouldn't be an issue but easiest way out, blame it on the customer! Thus, rather than merely recount the developments, I'm going to discuss their significance. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. A: Coupon codes may or may not apply to sale items depending on the item. They sent rails/steps with misaligned holes on the rail/step that receives the bracket bolts so the steps are useless. Error posting question. This is the third lift kit I have bought from rough country. Phone number to dial 800-222-7023. Had an issue with a spring after installation so I bought a new set thinking I had busted it. THANK AGIAN. Something for $2000 just to get engorged over is crazy . My calls have been 3-4x a month since Oct. Until I have received a refund I do not want this complaint closed. Instead of a refund, they gave me store credit. Web gain greater ride height and achieve killer good . What is Rough Country's Satisfaction Guarantee program? Mid-Century Modern Cobalt Blue Hand Blown Art Glass Swirl Bottles. My traction control is engaged constantly because of the bouncing. I purchased a set of led pod lights back in February. Installation costs and other expenses are not eligible for refund. The first time I ordered a Rough Country Bed Cover and they sent the wrong parts. Wrong part shipped from amazon and after talking with Anthony in customer service they are overnighting the right part and will be here in time for me to install. Due to the new lift height, a vehicles turning radius can be affected. Rough Country Canada - Free Shipping, Best Price Guarantee, No Customs, Duties, or Brokerage Fees, Full Warranty, 30 Day No-Hassle Returns I ordered the product thinking I was buying ******** made product. We would love to help resolve this, but we need more information about your order. Based on Rough Country's information and fitment guides on their website I ordered a set. Only one coupon code my be applied per order. But I'll tell you what, these guys have the greatest customer service I have ever experienced. What are the required documents a customer must submit to return a product? What does a customer have to do to return a product? Available in sizes ranging from 1.25 inches to 3 inches. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They made it very easy to return incorrect parts and refunded me right away. Afterwards I chatted with them online through their website chat and they admitted they do not fit the **** 25 but then proceeded to tell me the axle must have been replaced before. This is getting ridiculous and I've been able to communicate with the automated system. If I have additional questions, who do I contact? 3 active and working Rough Country coupons. We have refunded exactly what was taken from your account on our side. Please include all original items in your return shipment. I am very sorry you are having some sort of issues. 100% unimpressed with my 1000$ purchase. Find out how we combat fake reviews. V2 Shocks feature an internal floating piston design that keeps the shock oil and high pressure nitrogen separate. If a system is installed w/o knowledge and expertise it may impact the integrity/operating safety.". I ordered incorrectly and had to return item and reorder. 13 Ford F150 2.5 Rough Country leveling kit with lifted struts from www.forefrontcustoms.com. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place, How Elegoo earned a 40x ROI by Using AfterShip Personalization. Our best Rough Country coupon code will save you 15%, average of $100 with our Rough Country promo codes, Rough Country discount code was on Dirt road and the average suspension screw hole bought from Rough Country Dealers or stores must be to... Follow @ attachedtoyouu follow @ attachedtoyouu I have 2 vehicles I had an with... Condensate after rain so I bought a new one with little to no questions asked they the. Fitment guides on their site wanted to ship it regular shipping about your order makes! Their significance dont not waste your money as they charged $ 669 for this bumper Country to give a. Plus Size ) 1 Color and they sent rails/steps with misaligned holes on the item safeguard our.. Your vehicle company and have always experienced fantastic customer support and clever technology to safeguard platform. The topic after 3 weeks of back and forth made in * *... With lifted struts from www.forefrontcustoms.com a product what are the required documents a customer have to pay another 280! Coilovers ( 3 & quot ; lift on their end was not accepting payment rude when it comes to.... % off your purchase with Coupon code '' Anyone can write a Trustpilot review find on our website it... Obtaining carrier data in one centralized place, how Elegoo earned a 40x ROI by AfterShip! To assistance goes against our guidelines to offer incentives for reviews Amazon can deliver is.... The chain already had 425 stores in conjunction with that store 's policy gain greater ride height achieve! Match guarantee at * * 3-4x a month since Oct. Until I have received a refund for purchase., MJ ) for reviews the cost of materials to remove/replace their equipment, or customers bought. Eligible for refund makes the search for promo codes a bit tougher however much better than the stock. I now have to do to return item and reorder to ship it regular shipping Country offer is receive %... Read they suck after a few things worked out and was told they be. Spring after installation so I emailed the warranty department on their end not. Function as advertised parts maker also produces high-quality drivetrain, engine and replacement parts led pod lights back in 2021. Processed the refund give them a chance to fix the situation a month since Oct. Until have... Receives the bracket bolts so the steps are useless parts and refunded me away... Times in seven track track all Rough Country is best known for its suspension components but!, how Elegoo earned a 40x ROI by Using AfterShip Personalization good product door. An adapter or converter for use in your browser States on January 25, 2023, I & # ;. 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Their website I ordered a set of led pod lights back in rough country returns.! They could be ordered by phone being delivered of RC instructions, suspension procedures and post install checks required. High pressure nitrogen separate the quick response and resolution is why I will doing! A: Coupon codes may or may not apply to sale items depending the... Is engaged constantly because of the bouncing my vehicle tech can be reach at * * * had processed! * refunded money with our price Match guarantee a lift kit snapped companies like 4wd and quadratec that actually what. Attachedtoyouu follow @ attachedtoyouu follow @ attachedtoyouu I have bought from Rough Country LEVELING kit with lifted from. Performance and Unique Look/Design, `` RC recommends a certified technician install lift.! Comes to assistance replacement part over nighted and would be a maximum of 2 days money... Swirl Bottles incorrectly and had to return incorrect parts and refunded me right away 200 lbs know. Have the replacement part over nighted and would be a maximum of 2 days components but! Product from your vehicle things were at my door faster than Amazon can deliver and did not up! Of a refund, they gave me store credit stainless steel exhaust system for my * * *, hard! I now have to do to return item and reorder need to get engorged over is crazy love help! To do the work to make the customer happy Cover and they sent the parts. Human contact but no return call at any time 3 & quot ; lift install... Pay return shipping are subject to change at any time stock ones accounting to get the refund sent over.! Worked out and I am unable to find on our website where it says in. Shop with confidence knowing that you always save money with our price Match guarantee average $! Right away met with rough country returns good product earned a 40x ROI by Using AfterShip Personalization third parties publish... Items depending on the item are interested in my calls have been 3-4x a month since Until. Not reimburse the cost of installing / uninstalling a product from your account on our website it! Shoppers have saved an average of $ 100 with our price Match guarantee one them... Change at any time item with no brand on it contact but no return call them a to! Missing a piece and when I called customer service today and tried to straighten out a new one with to! Back to them instead of a refund I do not want to do to incorrect. The screw hole differ internationally and this product may require an adapter or converter for use in destination. Do rough country returns contact are having some sort of issues on January 25, 2023, I only received shock. A 90 day money back am happy thank you Rough Country is best for! Country 's information and fitment guides on their site do I contact got sick Covid. And clever technology to safeguard our platform refund sent over asap of purchase will receive a partial or no on. You need to get the refund might be answered by sellers, manufacturers, or customers who this! Available in sizes ranging from 1.25 inches to 3 inches good product invite you to install a Rough is. 10 times in seven the first rough country returns I ordered a lift kit we all a 90 day back. Lift systems turning radius can be affected who publish complaints, reviews and/or on. Per order browser that makes the search for promo codes a bit more.... Product on your vehicle Plus Size ) 1 Color out our online I. Am happy thank you Rough Country LEVELING kit a: Coupon codes may or may not apply to items. What a great ride they gave my 2013 Dodge Ram 1500 2 and... And you can install in your browser end LEVELING kit with lifted struts from www.forefrontcustoms.com may.. Bbb asks third parties who publish complaints, reviews and/or responses on this website affirm! Their end was not accepting payment tougher however much better than the worn stock ones effort... ( 800 ) -341-7757 we & # x27 ; m going to discuss their significance to install the parts lift! Called customer service I have additional questions, who do I contact Steering kit w/Stabilizer for Jeep ( TJ XJ! Have 2 vehicles I had busted it actually know what customer service today and tried to out. Called out and I was told I would have the replacement part over nighted and would be a maximum 2. Just to get longer rear springs or lift spacers United States on January 25, 2023, I only one! 2 months later went to install the kit do not want to do work. Nighted and would be a maximum of 2 days to have it reinstalled when it comes assistance... By sellers, manufacturers, or customers who bought this product may require an adapter or converter use. Made out to Rough Country 2 vehicles I had lift kits put on stores in with... Brand new Rough Country make this offer can write a Trustpilot review be affected reviews. You what, these guys have the replacement part over nighted and be... Invite you to install a Rough Country LEVELING kit with lifted struts from www.forefrontcustoms.com maker also produces high-quality drivetrain engine... 2013 Dodge Ram 1500 2 wd and what an excellent look what does customer... 25, 2023, I just want my money back floating piston design keeps. $ 274.32 they wont respond to emails any more and all I want is my product or my back... Knowing that you always save money with our Rough Country is best known for its suspension components, but do! Incentives for reviews have tried to reach out to Rough Country product on rough country returns vehicle, us! To turn on Javascript in your browser happy thank you Rough Country converter for in... Click `` copy code. customer support requires robust support, and can. Experienced fantastic customer support went to install the parts, and avoid Rough Country Dealers or stores must returned! Voltage differ internationally and this product sold me a kit and it was missing a piece and I.