Yet to receive any reply. A representative phoned you and agreed to refund the $250 fee. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. I told the lady at the desk Iw anted to check out, but that there must have been a mistake, There is a smoking charge on my room, and I don't smoke, and nobody smoked in or near this room. I have never smoked in my apartment and they have proof of me smoking inside my apartment or even physically seen me smoke. We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. So I walked out to the parking lot to speak with my attorney who advised me to go back in and get my folio, which I had left at the desk. Do You Pay For Hotel At Check-In Or Check-Out? Goes without saying, right? Being accused of smoking in a hotel room is a serious matter. Home - FAQ - The Hotel Accused Me Of Smoking: A Comprehensive Guide To Handling False Accusations. Instead, use the ashtray provided or carry a portable ashtray with you. So I brought up the point that if in fact someone was in my room, it would be their liability for giving them access to MY ROOM. I apologized but was given a 21/30 to cure the smell (which of course there was no smell in my apartment), so I cured it easily. If youre a nonsmoker and are allergic to cigarette smoke, its unlikely youre responsible for fumigating your quarters. As far as they're concerned, if anyone lit up in the room, and they see evidence of it, then the person who is responsible for the bill should pay the $250 fee. This is where the bizarre lies, accusations, ignorance and rudeness from the unqualified staff started. Orange. Please see our partners for more details. But I don't smoke. ANSWER: You didn't smoke in your room. If you do smoke, step outside until youre done. I reached last week, and so far it's been good. FAQ. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. When I called their accounting department and told them that I'm not a smoker & that it was an erroneous charge, they said they'd recheck with their housekeeping staff & get back to me. Do I have any options to fight this? They asked me to "behave" and threatened further consequences. If Red Roof had more proof like pictures of ashes and cigarette butts in the trash I might have leaned in the hotels direction. This was so disrespectful. I then asked if he would go to the room with us, and inspect it, that he wouldn't find any evidence or smell of smoke, ANYWHERE. After some initial discussion I became involved and agreed with the guest to refund the charge. Stayed two nights on a business related trip. Lowest Rate Guarantee! Today morning, the host contacted me to say that they lost a guest because of smoke + noise from my room. If youve been accused of smoking in a hotel room, you can prove your innocence by presenting evidence such as a non-smoking room receipt or a clean ashtray. Remember to know your rights and be prepared to pay any additional charges if necessary. I told the lady at the desk Iw anted to check out, butI am literally getting stressed out just recounting this unbelievable experience and writing this. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We stayed at the hotel for our trip to Sonoma. https://www.peeryhotel.com/hotel-accused-me-of-smoking/, Appearance Published Date: However, by following the hotels smoking policy and handling the situation calmly, you can avoid false accusations and ensure a pleasant stay. Rooms are clean and spacious and bedding was comfortable - but that is about all I could say. If you are staying at this hotel for you wine trip, you may want to look for something a little closer. Travel Troubleshooter: Lyft charged me $150 for mud stains in a car. Unfortunately Airbnb gives the host an inordinate amount of power imo, so you really need to try to stay on their good side. Your room had to be closed for a few days while the hotel cleaned it. A few weeks after my stay, I noticed a charge on my American Express card for $250. Host falsely accused me of smoking. So why did they put us in such a crummy room?Unless we missed it somewhere, they offer no complimentary breakfast at all. Applying a $250 fee without any formal notification would have raised my suspicions, too. We returned to our room at around 2:00 AM and went straight to bed, as we had to wake up and drive 4 hours the next day. When I woke up, I got my folio under the door and opened it up, and saw the bill was $441 for one night! I'm flabbergasted at this treatment especially considering that I'm a Starwood Preferred Guest. Having said all that, your clothing and the cigarette butt itself can stink up a room pretty badly, especially detectable to non-smokers, which is why the hotel may have thought you were smoking in the room. It is about a 20-minute drive to the town of Sonoma, so be prepared to drive back after wine tastings. Try the chocolate fondue or the caramel-apple martini at the bar -- very good! I have to wonder how often they get away with this scam considering that people don't always look at their credit card statements! If there is anything I can do to help, please feel free to contact me. I look forward to staying here again. Hotels can charge you for smoking after youve left if they find evidence that you smoked in the room. The Sheraton in Petaluma is a great hotel if you are looking for a chain hotel that is close to Sonoma, Napa, and Santa Rosa. I inquired with American Express regarding the charge and after a couple of weeks Amex informed me that, Ace charged me a smoking fee. The apartment had a kitchen, which I used to cook some meals, and, cooking being cooking, some very small amount of smoke was produced, with no ventilation available. I could have stayed at the Omni for about $20 more and have gotten cleaner,everything in working order, and still close to the beach. Don't laugh. Thankfully, the pool was somewhat clean and that satisfied my son. I replied the way everyone on this thread recommended, but the host hasn't responded. Yes, I did. Press question mark to learn the rest of the keyboard shortcuts. I notices a "Smoking Charge" of $200, which I assumed was a mistake, and figured I'd swing by the front desk on my way out and have them take this off. A: Ace shouldnt have charged a smoking fee unless you smoked in your room. I had stayed at Ace Hotel in Palm Springs a year ago with a group, and had been thoroughly impressed with my stay. Stayed in this hotel for WELL under 24 hours for business. We were not with anyone else at the hotel, no one was with us, it was my brother and I. If the judge finds that return of your deposit was indeed wrongfully withheld, you may be entitled to treble damages (i.e., 3 times the amount wrongfully withheld). I even told the manager that I'll be sure to let friends know in the future to watch the smells from your bodies. The room door is located BETWEEN the two elevators (see picture), so both elevators abut the room. #15 Best Value of 41 California Hotels with Smoking Rooms. No one had keys. Best wishes - Trisha S. This is the version of our website addressed to speakers of English in the United States. This hotel falsely accused us of smoking and charged my credit card $200 without even giving me any notice of the charge. I will literally NEVER stay with Holiday Inn again. Apparently, some readers took offense to that, believing they should be able to smoke in their rooms without consequence. But I didn't see any photos of the alleged evidence. Instead, Ace added the charge directly to your American Express card (a so-called late charge) without a word. We also have your signature upon checking in on the do not smoke registration sheet, unfortunately there will not be a rebate on this transaction," he wrote. If the hotel staff is insistent that you smoked in the room, request evidence. You can read more travel tips on his blog, www.elliott.org, or email him at chris@elliott.org. So I would contact them politely as others have said above. Stayed in this hotel for WELL under 24 hours for business. He wouldn't back down, and wouldn't listen to us. I replied to them yesterday, all polite and proper as advised by everyone here, but I'm yet to receive a response. I would pay extra to breathe clean air, a fact Marriott probably knows. October 22, 2017, 8:15 PM Cardi B and her crew were kicked out of a hotel in Albany, New York over the weekend after staff accused them of smoking weed on the premises, a claim she vehemently. We stayed here overnight at the start of a 3.5 week trip around the west of America and Canada. Is that his only option? We left the room at around 6PM to meet colleagues at the Omni for dinner, and then go to a video shoot for work. Trisha S, Guest Relations Manager at Emerald Beach Hotel, responded to this review. Separately, you disputed the charges on your credit card. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Can I get a refund? This will eliminate any confusion and ensure that you wont be accused of smoking in the room. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It's been over 12 hours and the host hasn't responded to my reply. Ask to see the cigarette butt or ashtray that was found in the room or any other evidence they have. We were not with anyone else at the hotel, no one was with us, it was my brother and I. Home; Shop; Contact; Blog; 0. Nonsmokers have filed lawsuits against landlords or fellow tenants on the basis of nuisance, breach of statutory duty to keep the premises habitable, breach of the common law covenant of peaceful enjoyment, negligence, harassment, battery, and intentional infliction of emotional distress; courts have ruled for and against nonsmokers in . Show Transcript. 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