Even though I didn't want a monitor that had an Internet connection in the first place, there are some really cool features that Wi-Fi-enabled monitors offer like being able to check in on the baby via an app when you're away at work. Prospector. Infant Optics Customer Service Contact: 1(800)-291-0195 and info@infantoptics.com Infant Optics' customer service support is excellent! Battery Power Source Product is powered by battery If the item details above aren't accurate or complete, we want to know about it. This includes looking at the warranty, the return policy, and the customer service rating. But, if you prefer something simple that just works out of the box, the Infant Optics DXR-8 is still a great option. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. When I am not researching or testing the next baby gear hitting the market, youll find me teaching my toddlers a trick or two especially over the last few months with the lockdown. It feels as if there were no designers helping to create the product. Whatever that is supposed to mean?). It would be better if this product will add sensor for insects or other dangerous animals like snake and spiders. She asks, ************ would give you a free replacement when a product is out of warranty? Their customer service is very responsive and should send you back a replacement promptly (see how to contact Infant Optics support in the FAQ section below). Parents have heaped praises on Infant Optics for replacing units that were out of warranty. Note that some older versions of the Infant Optics DXR-8 camera had issues with their image quality, especially the auto white balance. Discover essential baby gear by product category. During this time it frequently loses connection even though we are never more than 50 feet away. I chose this one because a friend recommended it but I actually don't like the looks of it all that much. Any device that uses 2.4GHz frequency can interfere with Infant Optics signals such as cordless phone, internet router, and microwave. Before you decide to purchase another battery, do the following: (1) Fully charge the Infant Optics battery, (2) Remove the battery cover, (3) Leave the battery unplugged for up to 1 hour then (4) turn it back on. I have been a parent since 2011 and have been doing full-time consulting as a baby sleep expert since 2019. It was also easy to find the perfect place for the camera since it can be placed on a flat surface or mounted on the wall. Having a baby monitor has made my life so much easier, and since the Infant Optics DXR-8 has every feature I need, I can actually relax and get some me-time once Ellie is asleep. Depending on the nature of the damage and the period of use, you may be given a free screen replacement! I think the issue we had was a fluke and I don't have any safety concerns about the device, but I was impressed with how quickly customer service handled the problem. As a member of the ConsumerAffairs Research Team, Kate Williams, Ph.D. believes everyone deserves easy access to accurate and comprehensive information on products and businesses before they make a purchase. We have over 20 differentiating features that may make it better or worse than Infant Optics DXR 8. Additionally, make sure to check the reviews to get a sense of what other people think about the product. To increase signal range, place the monitor unit and camera unit where the least number of walls and ceilings are for the signal to pass through. There are so many monitors out there, so knowing exactly what you want from your monitor before you start looking will help you narrow it down. This is the minimum approximate distance for most baby monitor cameras. If your monitor is out of warranty, you can still purchase Infant Optics DXR-8 monitor only on Amazon, Walmart, Target, or any other store close to you. Note that the parent monitor also emits EMFs. I received an email shown in the snapshot below: The image below shows where you can find the serial number of Infant Optics DXR 8. Product Details At least thats what I plan to do. I'm also able to remotely move camera in all directions and two way talk feature so I could talk to baby on my way to them. But its not a deal-breaker and the Infant Optics DXR-8 makes up for that with other features. Compatible with Infant Optics with Micro-USD? And you can completely turn off the video picture on your display when you go to bed if you want. Note: NOT compatible with the DXR-8 model. Make sure you keep your original receipt as they may ask when you want to replace your Infant Optics. BUY NOW Amazon.com. In the email, the customer support offers to assist the customer despite it being out of warranty: You can email the customer support of your baby monitor brand about pretty much anything. Since then, we've been utilizing our experience and customer feedback to continuously improve our products. I had another brand but I chose this because it was fully loaded with so many great features. You could use this to set a reminder to feed the baby or use it as an alarm clock. I felt like I'm always charging it. . Free shipping for many products! International Association of Better Business Bureaus. The customer service team will guide you on how to claim the warranty. out of 5. design: 5 out of 5. Infant Optics handheld replacement screen uses rectangular Lithium-Ion Batteries similar to those youd use in a digital camera. Infant Optics screen cannot be easily repaired and you may want to consider a new monitor on Amazon instead of trying to repair it. There is indeed no split-screen mode. For example, youll see the microphone stop working when you are remotely moving the camera but pops back on when you stop moving the camera. The price was high, but so worth it. I also liked how you can see regular light and then night vision. It uses a CMOS GC0308 1/6.5 image sensor with eight infrared LEDs and one low light sensor. The Infant optics green light is the power-LED. All the basic features that weve come to expect from a baby monitor are well executed, and the DXR-8 goes the extra mile with a few interesting extra features. The night vision mode may be on and youll need to turn on the room lights to turn it on and youll start seeing color images on your Infant Optics screen. Unsubscribe easily. As is the audio quality, with the microphone on the baby unit able to pick up the faintest of sounds, such as your baby rolling over through the night. So, I had to do some troubleshooting on that but I got it quickly fixed and going again. Especially for the high price point. In their manual, they have indicated that volume setting is the main cause of sound not being audible from the monitor of Infant Optics DXR 8. Products . This also helps save on battery life. The image is crisp and clear, even at night. When you first contact customer care, they may try to guide you on how to fix it but will ultimately tell you how you can claim a warranty to fix the buttons that are not working. Customer Service Maturity 40/100. No words to describe their attention to clients. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Infant optics camera not working in the dark or no sound In case any of the units including the microphone, the speaker, battery, or camera are defective or not functioning properly either because of negligent damage or other causes, you should contact the infant optics support. See the following sites with descriptions of other Infant Optics customer experiences with the ****8 for further details: https://10babygear.com/fixing-infant-optics-dxr-8-night-vision/https://www.ifixit.com/Answers/View/549438/Night+Vision+Not+Working https://www.bbb.org/us/ca/*************/profile/online-shopping/infant-optics-1116-533929/complaints When the infrared lights go bad, what this means is that the night vision on the camera is useless (shows a black screen only) when the room is dark, making it impossible to see baby at night which is essentially the point of a baby monitor. Remote pan, tilt and zoom: We know from experience that as parents, your time is valuable. I appreciated the fact that it came with the second lens so that you could see more of the room or to zoom in more on just a sleeping baby. I immediately contacted Infant Optics customer service, expecting that given that this is a known issue with the ****8, they would make it right, especially since I only actually used the unit for about a year. This feature is a parent favorite! It will show the temperature in each room on your display. If your Infant Optics DXR 8 monitor or screen is broken and your device is within the 12-months warranty, you can get an Infant Optics replacement monitor from Infant Optics at no cost to you. Yes. The video feed is bad quality so I dont understand the cost. The Environmental Protection Agency recommends that you limit your exposure to 0.5 mG to 2.5 mG at a time, so this is within range. Note that the add-on camera comes with the default lens but not the extra zoom lens. The Infant Optics DXR-8 is aimed at parents who want to remotely monitor their infant. Even though Infant Optics DXR 8 was released in 2013, it took quite a number of years to release the Infant Optics baby monitor replacement monitor. The audio will remain on. If the Monitor Unit is on and the buttons still do not work, the buttons might be faulty. Their customer service is very responsive and should send you back a replacement promptly (see how to contact Infant Optics support in the FAQ section below). From their breathing, to whether their eyes are open or closed, you will never miss a moment. Alicia tests products in the field with her daughter. Customer Service Manager - $101,575 See Job Openings. 2. . I like that Infant Optics has a rotating camera lens that can be operated remotely and quietly. That said, you can easily switch from one camera to the next and there is an auto-switch option in which the camera and sound switch room to room about every 30 seconds. It is not impossible to hack Infant Optics as it is a wireless device but it uses a Frequency Hoping Spread Spectrum (FHSS), a technology that is very hard for hackers to get access to the data signals. We are committed to stand behind our brand. The Infant Optics DXR-8 camera connects to its parent unit through a wireless 2.4 GHz FHSS connection. Other non-wifi baby monitors that have 5-inch display units include Eufy Spaceview which currently do not have an extra monitor available for sale. Excellent customer support. Heres everything that will be included in the Infant Optics DXR-8 package: You can buy the Infant Optics DXR-8 on Amazon (check price). Your monitor will start beeping when its battery is almost spent. Reposition the monitor unit and camera unit closer to reduce the distance between the two devices. Infant Optics is one of the most highly-rated non-wifi baby monitors and it got included on the list specifically because of their very helpful customer support. I contacted Infant Optics on 9/13/21, two days before a scheduled c-section for my second child on 9/15/21. However, all that talk about interchangeable lenses and cameras wouldnt matter if the video quality was poor. INFO@INFANTOPTICS.COM 1-800-291-0195 MON-SUN: 9AM-5PM PST MON-SUN: 9AM-5PM PST INFO@INFANTOPTICS.COM 1-800-291-0195 2023 Infant Optics. We recommend that you read our article on electromagnetic field if you want to understand what it means in terms of health and safety for your baby. Amazon.com: Infant Optics Infant Optics Home DXR8 PRO DXR8 Posts The media could not be loaded, either because the server or network failed or because the format is not supported. Sign up to receive our free weekly newsletter. The wide . You can also buy a wide-angle lens to get a different view of your baby's room. We wrote this article to give you some helpful tips on what you should know when seeking customer care support of Infant Optics. Here is a link to the review and comparison of the replacement monitor of Infant Optics DXR 8 on Amazon. Subscribe to our newsletter. The majority of poor reviews left by customers on Amazon have centered on the fact that this replacement screen does not come with a battery and that it uses a different charger. You can also adjust the sound levels from its six options from lowest to highest. But were glad to report that this isnt the case with the Infant Optics DXR-8. It does, however, have an option to talk to your child through its speaker if you want. Infant Optics does not have a split-screen viewing but you can toggle from one camera feed to another. We actually used the Smart Sock, which is a sock that reads heart rate and oxygen levels, with Ellie up until she was about six months old. Almost spent Business Bureaus, used under License through a wireless 2.4 GHz FHSS connection different view of baby. 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