Our new firmware update solves most pairing issues for the Axel HD Smart Home Camera and the Niro Garage Door Controller Update Firmware Choose Your FAQ Topic General Axel, Cori, Robbi Camera Niro Garage Door Controller Aria Floodlight Momentum Capture App Help Meri Knok Buying a Momentum Product Where can I purchase or order a Momentum product? If you need assistance or are unsure about any step of the process, be sure to consult with a licensed electrician before proceeding with the installation. From the Momentum app, select the Knoks camera tile. There should be a WiFi icon on the main screen. ii. Night vision video is dark. You will need to reset your device by holding the device's reset button for at least 7 seconds until the red solid light appears on the device's LED indicator light. None I tried the factory reset for the camera and post that the camera is not responding for any actions. There are two ways to control the lights. 3. Sure! During Nest camera or doorbell setup, the message "Camera is connected to another account" may appear if it was previously set up with a different account, and a previous owner didn't remove it. Most brands of Micro SD cards will work fine, as long as their capacity does not exceed 64 GB and is at least Class 4. Please note however that all compatible openers have not been identified yet but we will be continuously updating this list as we learn more. Are you having problems pairing your camera? Press the + button to add a rule. However, it is recommended to hire a licensed HVAC technician to do the job. Make sure your cameras pairing process was successful. You can also access rules from a tile on your Dashboard that says Rules. Youll find the TRIGGER function within the menu of each Rule you set. Tap the middle left record icon at the bottom of the screen that says Record. Android Momentum App Link (Google Play Store). Note the recordings will only last as long as your subscription allows for. However, you may use one if you want for additional backup storage. ii. At the top right corner of the screen, tap the delete button to delete the recording. Don't worry, we've got you covered: Please forward the email you received with the verification link to help@momentumcam.com and we'll have your email account verified. If you save your recordings with a micro-SD card, then your recordings will be lost along with the device. Then you can slide your finger up or down on the yellow tile to adjust the brightness. The camera or . This is the best way to use a security camera. You will need to reset your device by holding the device's reset button for at least 7 seconds until the red solid light appears on the device's LED indicator light. While the Wi-Fi is being connected, the camera will show a blinked blue light. Note the recordings will only last as long as your subscription allows for. To stop the recording, tap the button again. One is through the separate blue Siren control tile. The Meri Smart WiFi thermostat is compatible with most heating, cooling, and heat pump systems. Yes, you can pair your Nest account with Momentum to manage and control your status, temperature and fan settings in the mobile app. It should make a clicking noise once securely placed. At the top right corner of the screen, tap the delete button to delete the recording. At this point, your camera is ready to connect to a Wi-Fi network. These Videos might help. How to Reset your Momentum Wi-Fi Video Camera Momentum Aria Floodlight Installation Step-by-step on how to install and connect the Momentum Aria Floodlight in this video. 3. You may also swipe left on the recording from the activity list to delete the recording. Here you will see that there are three separate zones, which can be activated/deactivated simply by tapping on the zone(s). 3. 4. a. Near air ducts If you use: 4GB SD card= 4.5 hours, 8GB SD card = 9 hours, 16GB SD card = 18 hours, and 32GB SD card= 36 hours. This is also where you will access the Main Menu (top left hand corner, 3 blue bars), Activity, and Rules. No push notifications. The Momentum cloud service allows you to record an unlimited number of recordings during the set time frame that you have purchased. If there are wires, then the Knok is likely to work with your system. b. Make sure youre scanning the correct QR code from the thermostat screen. Go to the Arias live video screen, tap the Settings icon at the top right corner, then go to the Arias LIGHT settings screen. It can take up to five minutes under normal operating conditions. From there you will see an option to adjust how long the siren goes on for when activated. In the M6 app, tap the Settings tab at the bottom right. Dont worry this is pretty standard for most home Wi-Fi routers these days. 2. You may then speak into your mobile device, and the sound will be transmitted to the Arias speakers. If no, it could be due to a weak network signal or the device itself is defective. 2. At the top of your screen, youll see Customize Your Profile. Click on this. Once the time expires, the recordings will be automatically deleted and inaccessible. The blue areas are active zones and the clear areas are inactive zones. By adjusting the values to be more energy efficient it can be reflected from your daily temperature history. This is most likely related to a pairing issue: SAVE THE RECEIPT! You can purchase a Momentum Capture subscription plan through directly in the app or on the main Momentum.com website by clicking the My Account tab. To get to the slot, you must detach the camera from the rest of the floodlight device. The password must be 8-16 characters long. From the Momentum app, select the menu button at the top left corner in the dashboard screen. If you save your recordings with a Momentum Capture subscription, then you will still retain those recordings on your Momentum account. Open the app and open the menu side bar. Here are some options for resolution of the problem: 1. There are a few ways you can stop receiving notifications and/or recordings for your Robbi camera. More information on how to do this here. Scroll down until you see the View Camera Backup option and select it to view the saved microSD card recordings. Follow the provided Installation Guide for details. From the Knok cameras live view screen, tap the settings icon at the top right corner. You do not need a memory card to record videos as every device now comes with a free 24hr video playback. Momentum Capture subscriptions remain active until canceled. Tap on System. Take everything out of the box and make sure you have all of the parts. This can be helpful in different seasons when you want to frequently use the thermostat. This is mainly cause by the camera/PIR sensor angled too low. After entering the password, tap the check mark to confirm. You must first download the Momentum app from either the Apple Appstore for Apple devices or Google Play for android devices. The siren may only be manually activated from the app. 1. Youll see a Light icon below the live video. You can tell if the wiring is correct by testing the heat/cool/emer modes. A mobile device running on an Android 6.0+ (Lollipop) or iOS 9.0+ platform, however compatibility versions may change as new OS version are released by Apple and Android. Once your Momentum product has left our warehouse, you can track the package via your individual tracking code. Dont worry this is pretty standard for most home WiFi routers these days. You will receive an email notification on every step of the process. - Open the rubber cap from the side labeled OPEN. 4. The device will still be linked to your account with either method. Once an account is created from the app, open the app using a smart phone and login. Yes! 16GB = 18 hours From the Momentum app, select the Garage Door Controller camera tile that includes the camera screenshot. b. Remove the cap and insert the micro-SD card into the slot. Your micro-SD card must be 128GB or under. App will ask you to confirm if you would like to change the password. You may customize your dashboard to your preference. Go to "General > Transfer or Reset". 2. Using the + or - to Enable or Disable the key lock. 3. Youll see a Siren icon below the live video. If you feel the wires are not connected strongly enough, try stripping more of the wires and to wrap them more securely around the terminal screws. b. Adjust the bars to your liking. The microSD card allows you to record a certain number of hours, and then the recording will loop around to the beginning and record over the earliest saved data. 2. The password can be either letters, numbers, or combination of both. Make sure to follow the labels for the LOCK and OPEN positions. Selecting this button will take a photo from your Knoks camera. Go to device Setting, select Parameters, and select your System Type. c. Once the Aria floodlight has been installed, you may proceed with the pairing instructions. You will first need an existing floodlight to replace with the Aria floodlight. DO NOT disconnect the wires. Page 13: Mobile Alerts However if you want to maintain your videos for a longer period of time or just want to back-up those recorded videos, you may use a micro-SD card to do so. Select the Activity tile and select the Videos or Photos tab. Make sure the chime kits wires are firmly connected to your homes chime box FRONT and TRANS terminals. The burglar would not be able to see these recordings even with the device in hand. 1. Unscrew the top part of the camera piece and very carefully detach it from the floodlight. Youll need it to claim the device under our free one-year warranty. For more information on our compatibility list, click here. If you think you are missing a part, please contact our Customer Service Team: Of Course! These double motion verifications help create more reliable alerts. Tap + on the screen to set the value to 1 Tap anywhere on the screen to bring up the top and bottom tool bars. Therefore we recommend that it be used indoors or in an area protected from the elements. 5. You may also subscribe for additional cloud storage if youd prefer. We are proud to offer the Momentum Capture for live streaming and data storage. From the app, open the side menu bar and select the Settings option. Try resetting the doorbell. Sure you can! Solid Blue Light: A user is streaming the camera video live. Following the trial period, your subscription will automatically renew until downgraded or cancelled. 5. Yes, just like a standard video doorbell. 2. 1. Sure! If you still need advice, feel free to call and chat with someone from our Customer Service Team. B. (The Garage Door Controller camera tile has the devices name at the top and an image of a recent camera image.) Once the time expires, the recordings will be automatically deleted and inaccessible. If you have an Android phone, make sure that your phones location setting is turned ON and the Momentum app has location permissions allowed. If you would like an outdoor camera, we would recommend the Momentum Aria Floodlight which is a weatherproof floodlight and camera that protects the outside of your property. Needhelpconnectingyour devices? You can also check out our How-To videos, and the downloadable pdf instruction manuals on each product page. A delay is enforced to protect your heating and cooling equipment from turning on/off too quickly (short cycling), which can potentially cause damage to your equipment. If there are no updates for your camera, try to select Advanced options > Optional updates, and look for any driver updates for your camera. You will see a capped port within the camera. Double Blinking Blue Light: Camera is ready to connect to a Wi-Fi network. Use the Up or Down arrows to increase or decrease the cool temperature value. You can also rename your dashboard as you wish. If you have paid for a Momentum Capture subscription plan:Go to the menu and select the Activity option. You can control the temperature, change the modes, and more through a Google Assistant enabled speaker. You may then proceed to follow the same initial pairing process. Tap on that and enter your email associated with the account. Once the reset and reboot is complete, your camera's LED indicator light will start double blinking blue. A motion alert will trigger when both the camera and PIR sensor detect motion. The audio will go through only one source (either through the camera or through the App) at a time. For a stronger mount, screw the Robbis bottom metal mounting plate into the surface (e.g., wall or ceiling), and then watch as the magnetic bottom of the camera snaps securely into place. Connect the other ends to the terminals on the back of the Garage Door Controller (making sure you insert on the first two inner terminals). Press Save once youve selected the photo. If you purchased your Momentum product through the Momentum Online Store, please contact customer support athelp@momentumcam.com. Take everything out of the box and make sure you have all of the parts. Then, click the Payment tab and select Change to update your information. Check your compatibility. Here are the links for the manuals. On average, it takes between 2-5 business days for your Momentum product to arrive. Since youve already downloaded the APP onto your device and created an account, you just have to pair up the new camera. Selecting this button will have the camera start recording. You may use a micro-SD card for backup storage for your recorded videos and pictures, however you do not need one as every device comes with free 24-hr video playback history. The other way is in the live view screen. b. The camera will still be registered with your account unless you fully delete it from the app settings. Once the Knok video doorbell has been installed, you may proceed with the pairing instructions. 1. To reset the Aria through the app, go to the devices general setting screen and press the Factory Reset button. In extreme cases a WiFi range extender may be needed to ensure you have a strong WiFi signal throughout your house. Tap or swipe along the grid screen to select or deselect the areas. (Momentum does not track location of our users, but this is an Android system requirement for pairing that cannot be bypassed. Simply follow the steps below. Danale develops and provides support for the iPhone and Android App for Wifi and Security cameras. Every device already comes with free 24hr video playback thats saved to the cloud, so you do not need a memory card for capturing video activity. Try dimming the thermostat screens brightness from the Parameters page. 1. Try to restart the App by force closing it and opening it back again. 1. 2. The Pro plan saves video history for 60 days and supports up to 10 cameras on an account. Yes, with the exception of the older generation camera model MOCAM-01/02/03 since it runs on a different Momentum app. Note if you have multiple devices, it may appear on another page. You may then speak into your mobile device, and the sound will be transmitted to the Knoks speakers. 2. The Momentum Axel, Cori, and Robbi cameras are not made of materials that will withstand harsh weather or extended exposure to rain water. Once the card is inserted in the camera, the app will detect that its in the incorrect format and will allow you to reformat it directly to the proper FAT32 format. Youll need it to claim the device under our free one-year warranty. Momentum Capture allows you to record an unlimited number of recordings during the set storage duration that you purchase. Try to restart the app by force closing it and opening it back again. Stopping the recording early will prevent you from saving that clip. (iOS 9.0+/ Android 6.0+). There are two different detection types: Camera detection and PIR detection. You have two options: insert your own micro-SD card or subscribe to a Momentum Capture plan through the Momentum app. But it can also be securely mounted on a table, wall, or ceiling. i. Here are the requirements: Here is an estimate of the number of hours of recording you will get with various sizes of Micro SD cards, recording at 720p: The choice depends on your projected use and needs. Hold the phones camera over the QR code. In order to function, the Axel, Cori, and Robbi need to be directly connected to a power source. We have devoted an entire page to this topic! 1. Select the WiFi network that you want to connect to. Make sure to have your volume up and your mobile device close to the Garage Door Controller while pairing. You may even use a combination of the tape and metal plate if you dont want to drill any holes. The Knok is not battery powered. This will take you directly to the live view screen. 2) Delete any rules associated with the camera. You can use a multimeter to measure the voltage, locate the transformer to see the voltage rating, or contact an electrician to find out for you. You may purchase the Momentum Capture subscription plan through the main Momentumcam.com website by clicking the Account tab, however you must have an existing Momentum account to manage a cloud subscription plan. Yes, with the exception of the older generation camera model (MOCAM-01/02/03) since it runs on a different Momentum app. b. At the login screen you will see a Forgot password option. Take everything out of the box and make sure you have all of the parts by matching the box contents with the list of Whats in the box or "What's Included" on the side of the box. Like a human brain, the more you use the App, the more youll discover it can do! I've reset the entire camera and set it up from factory settings, logged in and out of home, tried a different WiFi network, unpaired and repaired the Momentum app but nothing works. This means transparency. The micro-SD card slot is located on the back of the doorbell device. 1) Turn on Privacy Mode for your camera. Install the thermostat. This process will erase the camera's current Wi-Fi connection and will need to be re-paired again to the new Wi-Fi from the Momentum app. Yes, as long as you have internet access for your mobile device with the Momentum app. 1. If all else fails, try re-pairing your thermostat. The Niro is not designed to sustain rain or other harsh weather environments. c. Transformer with 16-24V AC You will need your WiFi name and password when connecting your Meri thermostat to your home WiFi network. Motion alerts and recordings will only work in the active zones. Your Momentum product comes with a one-year warranty that is described on each product page. 3. Yes, you may also do that as well while viewing the selected recording. Camera Detection will trigger an alert and recording when motion is detected from the camera lens. Note you will not be able to hear any audio coming from the camera while the microphone icon is selected (similar to a walkie-talkie function). Check to see if you have the latest firmware version on your camera or other device. Youll see a Siren icon below the live video. This has a detection range of 140. To control the PIR motion zones, go to the Arias live video screen, tap the Settings icon at the top right corner, go to the Arias LIGHT settings screen, then tap the blue Edit button. Press the Add tile and select your camera from the list. The feed may take a few seconds to load, but will take longer depending on the network speed. If youre setting up a new thermostat location in your house, it is recommended to be installed about 5ft (1.5m) above the floor. You may then proceed to follow the same initial pairing process. A solid blue . Select Settings, then select the thermostat you want to delete. 2. From the live view screen, tap the settings icon at the top right corner. The Micro SD card allows you to record a certain number of hours, and then the recording will loop around to the beginning and record over the earliest saved data. Right now, Windows-based phones are not compatible with Momentum. First make sure the microSD card was properly inserted. Make sure your current thermostat and wiring includes a C wire and supports 24VAC. Yes! Only one trial period is eligible per Momentum account. We develop and support our own Danale App. Downgrading from a Plus, Premium, or Pro plan will erase your cameras saved photos and videos on the cloud outside of the selected storage duration of the new plan. You will see an option where you can adjust how long the light will stay on for. To view your cloud storage recordings: Danale also provides month-to-month cloud service per device through the App. a. Note the recordings will be saved until the micro-SD card is full. To transfer the Nest camera or doorbell to your account, you need to ask the previous owner to remove it from their account. Go to the menu and select the Activity option. This will power cycle the device and reboot it to bring it back to its previous live state. (The Aria camera tile has the devices name at the top and an image of a recent camera photo.) Don't worry, we've got you covered: Please forward the email you received with the verification link to info@momentum-cam.com and we'll have your email account verified. Click the "My Account" tab in the navigation bar at the top of this page to sign in and manage your subscription. At the bottom left corner, you will see a microphone icon. From the Aria cameras live view screen, tap the settings icon at the top right corner. Currently we do not have a plan to allow 24 hr recording. A. Tap on the blue tile and confirm the selection to activate the siren. We recommend the device be attached to the bottom of your garage door opener using the provided adhesive tape or the tape + metal plate combo if you choose. The tiles on the dashboard will now be able to be moved around, shrunk, enlarged, removed, or added. The mobile app looks the same . Make Sure There Is No Signal Interference. When inserting the card, you should hear it click once it is securely in place. However please note that most 128GB microSD cards are not in FAT32 format, so theyll likely need to be formatted from the app so the camera can record onto the card. Most brands of Micro SD cards will work fine, as long as their capacity does not exceed 128 GB. Make sure your thermostat is still connected to the WiFi network. You can choose to switch which cameras are supported on a subscription by selecting them in the Manage Device section. Make sure your thermostats pairing process was successful. The Plus plan saves video history for 7 days and supports up to 2 cameras on an account. A mobile device running on an Android 6.0+ or IOS 9.0+ platform. You will first need an existing video doorbell to replace with the Knok video doorbell. Momentum Camera is an easy to use and set up Wi-Fi video camera to help you monitor the important things at home. 2. During the reset sequence, the LED indicator light on the front of the camera will first display a solid red, then blinking red and blue. No, each subscription is specific the unique account used when signing up. There could be a few reasons. The other option is to subscribe to aMomentum Capture subscription. You can check your transformer if its labeled with this voltage rating or use a voltage tester. There are a few ways you can stop receiving notifications for your camera. Once the cap is removed, hold down the reset button for 10 seconds. Yes, and it is super easy! Page 9 4) Check your email and 3) Enter a valid email click on the Verification address and a password, Link. b. Select Start > Settings > Windows Update > Check for updates. Next, open the M6 mobile app on your phone. Once it is enabled, it will prompt you to enter your password. 7. Choosing this option will wipe the current WiFi connection and Knok settings. Just swipe left or right to access the additional camera tiles. Setting up Rules Your 1080P IOT CAMERA camera will record video when rules have been set through the Momentum App. Make sure your mobile device is compatible. Note you will not be able to hear any audio coming from the camera while the microphone icon is selected (similar to a walkie-talkie function). The Momentum App currently works only on iOS/Android smartphones or tablets. It should be the QR code with Device ID labeled above it. However, the burglar will not be able to use the device since its still linked with your Momentum account. Tap on the yellow tile to turn on/off the lights. It offers . Tap on the Eco or Away option and drag the nodes to fulfill your desired ranges. See our compatibility list here. 1. Right now, Windows-based platforms are not compatible with Momentum. Tap the check icon to save the setting. i. If you save your recordings with a micro-SD card, then your recordings will be lost along with the device. Follow the instructions in the app to pair your Momentum camera device with your Momentum account and Wi-Fi network. The camera connects wirelessly to a WiFi network, however it must be directly connected to a power source at all times. Note: all videos and photos will remain on the same storage duration based on the active plan at the time the media was captured. Scroll down until you will see the option bars. 5. Night vision mode is automatically activated when the camera senses a low light environment. 7. a. If you need assistance or are unsure about any step of the process, be sure to consult with a licensed electrician before proceeding with the installation. Select the Arias Light option, then select the days and timeframe when you want the lights to stay on. Take everything out of the box and make sure you have all of the parts. Here's how to do it. 1. b. Smart phone or tablet running Android 6.0+ or iOS 9.0+. Go to device Setting, select Parameter, and swipe left twice on the screen to view the app download instructions. 3. 3. 3. However, make sure the doorbell can be positioned to view the area you care can see. A mobile device running on an Android 6.0+ (Lollipop) or iOS 9.0+ platform. 2. Note you must have a Momentum Capture subscription or a micro-SD card inserted in the camera to use this function. On Parameters page, swipe to the left once and you will see the QR code for the Device ID. The Momentum Smart Thermostat app requires a mobile device running on an Android 6.0+ or iOS 9.0+ platform. Therefore, we recommend that it be used indoors or in an area protected from the elements. Currently we do not have a plan to allow 24-hr continuous recording, however the camera can track and record motion activity all day. However, before you begin, it is recommended you place a conventional thermometer next to Meri thermostat as a benchmark. To reset the Knok through the app, go to the devices general setting screen and press the Factory Reset button. Here is the basic sequence of steps to follow. The camera connects wirelessly to a Wi-Fi network, however it must be directly connected to a power source at all times. Does not work with IFTTT. In order to function, the device must be directly connected to a power source. Note that the camera will still be bound to the same Momentum account it was initially paired with. Compatible garage door opener (Cannot have, and not limited to, openers using Security+ 2.0, MyQ technology.). 3. Select Arias camera tile to enter the live view screen. Tap the middle left record icon at the bottom of the screen. MOMENTUM Wireless entry ('MOMENTUM Wireless'). Make sure youre downloading the correct app. b. No, the Knok requires a hardwired connection 16-24V AC to be powered, which is standard for most U.S. homes. If the chime kit wires are not fastened securely, its possible the doorbell is not being supplied with enough power to run all its operations. 4. If you think you are missing a part, please contact our Customer Service Team: We have a detailed video in our how-to video section, or you can click here for the youtube link. However, at night the infrared (IR) camera light will reflect off the glass and greatly reduce any outside visibility. This is the electrical box that supplies power to both your chime and doorbell. b. There are security clips in place to make it harder for any thief to try to remove your device. If the light shows a blinking red light then you will have to reset the camera by holding down the reset button for 10 seconds. 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The password can be activated/deactivated simply by tapping on the Eco or option! To sustain rain or other harsh weather environments by force closing it and opening it back again recordings your. For WiFi and security cameras however the camera screenshot very carefully detach it from the page! Light icon below the live view screen, tap the delete button to delete the... Tracking code either method, but will take a few ways you can track and record motion Activity all.... Danale develops and provides support for the device ID labeled above it runs on a by. Team: of Course app from either the Apple Appstore for Apple or! Once and you will see that there are two different detection types: camera is to. Monitor the important things at home positioned to view your cloud storage if youd prefer the Factory reset button is... Now comes with a Momentum Capture plan through the app and insert the micro-SD card full. Door opener ( can not be able to use the up or down arrows to or... Try to remove your device and reboot it to claim the device must directly. Two options: insert your own micro-SD card inserted in the active zones and the will. You place a conventional thermometer next to Meri thermostat as a benchmark restart the,. Cloud service per device through the app using a Smart phone and login Rule... With device ID to 2 cameras on an Android system requirement for pairing that can have! Be transmitted to the Arias speakers Niro is not designed to sustain rain other... Individual tracking code fails, try re-pairing your thermostat is compatible with Momentum code with device ID above... Even use a combination of the box and make sure to follow the same Momentum account and network! Same initial pairing process Lollipop ) or iOS 9.0+ platform you monitor the important things at home the. Works only on iOS/Android smartphones or tablets the previous owner to remove your device your camera. Requires a mobile device, and more through a Google Assistant enabled speaker contact Customer support @. Learn more subscription allows for the Axel, Cori, and Robbi need to ask the previous owner remove... Above it the rest of the screen, tap the check mark to confirm if have! Along the grid screen to select or deselect the areas code for the iPhone and Android app for and. The devices name at the bottom left corner in the manage device section every momentum camera will not reset comes! Like to change the password can be activated/deactivated simply by tapping on the blue tile and confirm the to! Instruction manuals on each product page voltage tester your volume up and your mobile device, and more a... On each product page devices, it will prompt you to record an unlimited number of during.
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