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To return a product (Warranty Replacement Creation) please log into our Support Portal. 2023 Western Digital Corporation or its affiliates. The important thing is we have been able to play with it ourselves and can give you some sense of what it's like to use, even if it's only an embryonic view. The drive is made of solid, matte-black plastic, with shiny inlaid striping on its front to give it a little visual panache. Ok just received my MPWP from amazon today, the drive shows fully charged, all 4 lights are blue when pressing the WPS button once. Dsir has been musing and writing about technology during a career spanning four decades. LED Behavior/Color LED Lights On Indicates. A My Cloud account is not necessary to use the app with the Wireless Pro, but if you already have a My Cloud product, you can log in and therefore have access to that drive, as well. That was likely an issue with Windows rather than the device. To handle the drive's basic configuration, simply open a browser and type http://mypassport or type the DNS address (http://192.168.60.1) as found in the manual to get started on a PC. RAW shooters are out of luck, since the app doesn't support this format. Trying to reconnect, by clicking on the drives SSID connect button, only connects it as the main network, not taking you to the dashboard wizard as the original connection did. Connect your computer to the My Passport Wireless Pro Wi-Fi network. The My Passport Wireless Pro reminded us of an external DVD player or the Voyo V3 mini PC. Just turn it on, connect, and go. Please try again later. have reconnected the router as the network SSID, instead of Physical Description of the My Passport Wireless The drive has two LEDs: Power/Battery Status and Wi-Fi The drive has two buttons, Power and WPS, and a USB 3.0 port The drive contains a slot for an SD Secure Digital card Understanding the LEDs and Buttons The drive is pre-charged at the factory. / {{inventory.prices.sale.billingPlanName}}, {{customPromotionInfo.ctaLabel}} Download the firmware to your desktop and you will find the actual firmware in this format: MyPassportWirelessGen2_x.bin. Im guessing there should be a WDWP file system ? Could be the Amazon customer that sent it back formatted the drive in the computer wiping all the necessary files to get WPWP to get it connected to WiFi? PCMag, PCMag.com and PC Magazine are among the federally registered trademarks of Ziff Davis and may not be used by third parties without explicit permission. Turns the drive on and off and wakes the drive from standby mode: The My Passport Wireless Pro device is pre-charged at the factory. - After the My Passport Wireless Pro boot up, the disk LED will start . You can navigate to it from Control Panel>Programs and Features or just search from Start Menu. Hopefully new drive will work ! As for the Plex Media Server that you're prompted to download and install, the WD setup software never actually downloaded and prompted us through the installation and sign-up process. {{customPromotionInfo.ctaLabel}}, {{inventory.prices.list.amountFormatted}} Some video files may not playback smoothly regardless of the Configuration. ",uuid)}}, This form is protected by reCAPTCHA and the Google, {{relatedProducts[item.code].minPricedSKU.amountFormatted}}. During this phase, bug fixes, updates for new features, and OS compatibility patches may stop, but Western Digital will continue to provide security updates for the app to address critical issues. the internet, after finishing the setup,. Everything on my MPW is a COPY of stuff on my My Cloud NAS network.I never lose signals following above procedures. The My Passport lasted 6 hours and 19 minutes playing our standard test file, a rip of The Lord of the Rings trilogy, streamed wirelessly to an Nvidia Shield Android tablet. remained connected after performing the MPW setup. However, the battery level may be lower when you take it out of the box as it may have been in transit or on the shelf for a significant length of time. Unit is designed to NOT work this way. Double click the 'Paragon NTFS Driver for Mac' to begin the installation process. Allow My Passport Wireless Pro to complete the content scanning and thumbnail generation before attempting to stream 4k video content. They consist of a few Win laptops for W in 7 and 10, WD NAS, WDTV w/drives, Amazon Fire TVs, Chromecast, Roku, iPhones, iPads and other various wired and wireless gadgets. And with it come some improvements, as well as some stumbles. manually on the dashboard, WIFI tab, everything then fell in disconnecting my home network and reconnecting to my mpwp, with Travel Light Stay Creative We weren't surprised to note that it weighs 1 pound, indeed hefty when compared with Seagate's Wireless Plus Mobile Storage (2TB), which weighs 0.6 pound. We did manage to connect to the drive using the free My Cloud application on an Android phone. Keep an eye on your inbox! A little more than a month after the drive was announced and made availablethis behavior and allto consumers, WD released a new firmware (version 1.01.11) that addressed many of the glitches we experienced during our first pass of testing. Something that would have solved the problem much Offer Price {{inventory.prices.sale.amountFormatted}}, {{customPromotionInfo.ctaLabel}} Turn on the My Passport Wireless Pro by pressing the Power button for 3 seconds. We pursue innovation to deliver new and exciting products that you and your loved ones can enjoy for years to come. We followed the prompts to connect to the Wireless Pro using a log-in passcode conveniently stuck to the front of the drive on a label. Just take the MPW out of the mix and work on your network issues. The product you are checking only belongs to Consumers, please logout of your business account to view. {{inventory.prices.list.amountFormatted}} A 2TB version carries an MSRP of $229.99, about $50 more than the Seagate 2TB wireless drive. All-day Battery Life Yes, the point of the drive is as a wireless drivebut at some point there will be a PC connection. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . I have read so many posts on the WD Community that I am dazed. You've come to the right place. automatically after being disconnected, once the initial We intuitively jumped in by plugging in the drive over USB and nosing around on the drive's Windows software folder to find the necessary installer files, and figured out how to get to the Web-browser-based dashboard. The Corsair Voyager Air 2 came in second at 7 hours even, and the LaCie Fuel remains way out in front at almost 17.5 hours. I even tried accessing the dashboard manually using the 192.168.60.1 IP address, however under the WIFI option, it does not provide the available network listings to select from. back to Windows network, on the dashboard wifi tab, that it my router is no longer connected, as the MPW is now the connected As to whether the device could be used as a traditional file server, well, technically, it is one. requiring the network connection SSID changed back to the router A more notable distinction: The Wireless Pro can function as a wireless access point for up to eight devices as well as a wireless drive, simultaneously. Powered by Discourse, best viewed with JavaScript enabled. We ran the My Passport Wireless Pro through our standard retinue of direct-attached storage tests, and found it to be a pretty solid performer compared with other wireless portable drives. When the drive is off, press to show battery status briefly, Press momentarily for other devices to connect to the My Passport Wireless network in Home mode, With SD card inserted in the slot, press momentarily to start SD card transfer, USB 3.0 port (to connect to computer and for charging), USB 2.0 host port (for other USB devices), Battery Status, Wi-Fi Protected Setup (WPS), and SD Card backup, With an SD card inserted in the slot, press momentarilyto start SD card transfer, Press and hold approximately 5 seconds to start WPS, Press momentarily for other devices to connect to the My Passport Wireless Pro directly when it is connected to another wireless network. When the NAS mode is turned off (DAS mode), the maximum power output for the USB port is 1.5 Amps. 1996-2023 Ziff Davis, LLC., a Ziff Davis company. You will see a pop up confirming to upgrade your firmware. Strong Wi-Fi Performance The bitrate of the video that is streaming from the My Passport Wireless to the device must be 150Mbps or less. - Insert the SD Card. Insert the SD Card. You are now in the My Passport Wireless Pro Web Dashboard. Tap the Hardware button in the ribbon at the top. As a secondary option to continue using your device, you can directly attach your device to your computer as outlined in the User Manual on page 19. Making a move? One thing we noted when testing the device is that it vibrates a fair bit. So, turn off and disconnect the MPW until you have a good working network. 3. You will have visual confirmation in dashboard of the connection. The original WD My Passport Wireless came out two years ago, sporting a recognizable rectangular design, with some additional thickness to accommodate an SD-card slot and a battery inside. https://www.pcmag.com/reviews/western-digital-my-passport-wireless-pro. Each time you turn the MPWP back on pn home it will reconnect to the home wifi and you always connect your devices to home wifi and never the MPW when at home. Ive plugged into a PC I can see the drive as an external drive thats it. SSID. Import Media From External USB Devices Update the Firmware if an update is available. WD says it changed up its focus when it found that about half of its users of the first-generation wireless drive were using the included SD-card reader to import a "healthy mix" of images and video. shows my router SSID with the box checked. The My Passport Wireless Pro comes in 2TB and 3TB storage capacities, making it perfect for storing 4K video, photos, documents, and more. {{customPromotionInfo.ctaLabel}}, Consider creating a business account today and enjoy. The app integrates into your Windows system tray or is accessible via Windows' Start Menu. Along the bottom is a navigation bar with tabs for photos, music, and videos. For a low, one-time fee, the plan includes one in-lab data recovery attempt, shipping costs to and from Ontrack, and in most cases, a warranty replacement device1. Your mileage will vary though, as ever, but it is worth noting that you will not be able to use the drive wirelessly when you connect the device to a laptop or any other peripherals. I never connect it at home for this purpose except for testing it before leaving with MPW. Please select a Method from the table above to display that method's instructions. After packing it away to send back and ordering a new one I had a thought. The output is a standard A-type USB 3.0 receptacle. Source: Ontrack data for calendar year 2022. Some things about the app were rough around the edges. Further to my communication below, regarding the *END, Western Digital Product Lifecycle Support Policy, Answer ID 2745 How to Find Detailed Information About Media Files, Answer ID 3865 How to partition and format a WD drive on Windows and macOS, My Passport Wireless Pro & SSD: Streaming 4K Video, My Passport Wireless Pro & SSD: Windows Cannot Detect, My Passport Wireless Pro & SSD: 2.4GHz or 5 GHz Bands Not Connecting to Wi-Fi Router, My Passport Wireless: Cannot Detect 5 GHz WiFi, My Passport Wireless: Moto G3 and G4 Android 6.0.1 Cannot Connect to WiFi, My Passport Wireless device must be plugged into a power outlet using the supplied power adapter, WiFi Networks option and LAN Sharing should be turned off, Plex and DLNA Media Server should be turned off, The Media Player must be connected to the 5 GHz channel of the My Passport Wireless device, The Media Player must be within 3 meters (9.8ft) of the My Passport Wireless device. Could have added smaller one that came with fans. It will show how it works, as well as looking in the dashboard itself. The 3TB version (opens in new tab) we were sent is on sale at Amazon for 200 (around $260, AU$340) while the 2TB model (opens in new tab) costs 180 (around $235, AU$305). This answer explains how to address streaming media issues using a My Passport Wirless Pro and SSD. Use My Passport Wireless Pro as a portable media server and wirelessly stream media to a Smart TV, smartphone, or any other supported device with Plex. Right? my laptop and mpwp idle, I figured this is kind of weird leading back into the dashboard with the new IP, under the WIFI tab, That's better than the drives we tested last year and likely to be due to the higher platter density which allows more bytes to be crammed in per unit volume/area. Wait 30 seconds to ensure the hard drive and Wi-Fi lights are illuminated before continuing to the next step. Plex can do a pleasing job with organizing and serving your media, but the inherent limitations of Plex underscore why the My Cloud app becomes so important for the overall usability of the Wireless Pro. Hold down the power button, nothing happens no wifi or hd indicator light activity? My MPW is off and in my travel case for a short trip we will make this week. - Turn OFF the My Passport Wireless Pro. through where I purchased it, for a replacement. We transferred files from our computer to the Wireless Pro drive, into a new folder we created called "Music." PCMark 8's Storage Test saw the Wireless Pro come in a solid second, again to the LaCie Fuel. Oops! Once the update is complete, the My Passport Wireless Pro will automatically reboot and the LED will return to the normal ON state. large files, I want to be able to connect by usb to my PCs and We could access the music, but only directly from the All tabwhich lets you access the pure file-folder structure on the drive. North Sydney And if you have a Wi-Fi password turned on, they cant connect over Wi-Fi either. WD says this is because of how the My Cloud app handles JPEG files. Battery life wasn't quite up to WD's claims, at least in our video-streaming tests. Once the update is complete the LED will return to the normal ON state. do not show any longer in my network. However, WD also revealed something that wasn't obvious elsewhere: During the copy process, the Wireless Pro is doing an analysis on the card to first copy only what's new since the card was last inserted, and to perform a bit-by-bit comparison to verify the data being copied to the drive. WD ran with that, and this time around, included features such as Adobe Creative Cloud connectivity, 802.11ac wireless, and FTP support for connecting to cameras wirelessly; an updated SD-card slot; and the ability to siphon power from the battery for charging other USB devices, such as a GoPro (which is notorious for its short battery life). This newsletter may contain advertising, deals, or affiliate links. That drive is a big hunk, though, with room for a beefy battery inside. Log into the My Passport 5 GHz WiFi SSID and Turn OFF Wifi Networks. Compatible with Windows 10, Windows 8.1 or Windows 7, Mac OS X El Capitan, Yosemite, Mavericks or Mountain Lion operating systems. Help Center. Using a web browser, open the My Passport Wireless Pro dashboard. With a USB 2.0 port, you can easily transfer media from an external USB storage device like a DLSR or CF card reader. When using it off the home network it should be close to the device you are connecting to it. PCMag supports Group Black and its mission to increase greater diversity in media voices and media ownerships. Copy the MyPassportGen2_x.bin file into the update folder. When we get back home I may or may not turn it on, and if I do it will reconnect to my home network. Once you manage to connect to it over Wi-Fi, head over to http://mypassport to configure your drive. If there is a new update, you will see a pop up confirming to upgrade your firmware. Your subscription has been confirmed. The folders of songs showed under the Music tab, but there was still no way to organize music into playlists, as the tracks were still trapped under individual folders, same as in the folder view. clicking on these, will not display the files. Under the Manual Update section, click Update from File button and a window will pop open. Btw offloading the images from sd card seems to be pretty quick contrary what Ive heard about slow transfer. Connect your computer to the My Passport Wireless Pro Wi-Fi network. When we first tested the drive at launch, the Music tab did a similarly ho-hum job displaying music stored on the My Cloud app. Not accessing the Dashboard can increase performance of the unit in NAS Wi-Fi mode, by decreasing calls to the Apache Web Server. up a new IP in the network group for my PC 192.168.0.x. My problem is that if disconnected in any way, I find it impossible to reconnect to my main network and to map a drive letter to it. then have it reconnect back to the home network when back to I use my MPW as a media file server for iPads and iPhones when we travel. The Battery Optimization option must be set to Performance (Default Setting). Ive tried a reset my holding power and wps button down for over 10 seconds. My Cloud EX2100. Copy the MyPassportGen2_x.bin file into the update folder. I never buy pricey gear that was a return. Ii just piggy backs on the router, and in fact the MPW signal will disappear from your list of wifi connections after a short while. It seems like you are doing things correctly UNLESS you have the device plugged into USB of computer AND are trying to turn on power/wi-fi. Blue 1st, 2nd, 3rd. Requires DLNA/UPnPor Plex-enabled devices for streaming. backups, through my home network to both my desktop and laptop, And when you activate Drive Lock through the device dashboard, you prevent unauthorized USB access to your content if its ever lost or stolen. How to troubleshoot noisy handsets, This new Netflix anthology series is filling the Black Mirror void for me. should show the router SSID there and checked and the dashboard Create Your Own Internet Hotspot How to Free Up Space on Your iPhone or iPad, How to Save Money on Your Cell Phone Bill, How to Convert YouTube Videos to MP3 Files, How to Record the Screen on Your Windows PC or Mac, Read Our Western Digital My Book Duo (8TB) Review, The Best External Hard Drives and SSDs for Mac in 2023, What to Do When Your External Hard Drive Won't Show Up. That's unclear, since both the Seagate and the Wireless Pro claim 10 hours of battery life, though we don't have the spec on the Seagate's battery. If so, disconnect MPWP from USB of computer and press power.button until wireless LED is on and power LED blinks. Bottom line is if set up properly you will be able to access the MPW from your normal home wifi signal. After connecting the MPW, {{serviceProduct.inventory.prices.sale.amountFormatted}}, / When you connect an external storage device to My Passport Wireless Pro, you instantly upgrade it to wireless storage. Under the Automatic Update section, select Check for Update. Thats hardware power off, but it could be desirable a soft power off, because I have noticed that if I power off the MPW using hardware button during media file scan (WD or third party software, I dont know) the driver is corrupted next time you switch it on. return it to try again. A 5GHz 802.11ac band provides faster performance to compatible wireless AC devices, while a 2.4GHz 802.11n signal provides improved long-range performance for both wireless AC and N devices. When initially connecting my MyPassport WIFI Pro, it provided a wifi SSID in the Windows Network listing. Click OK. Connect mobile device to the My Passport Wireless Pro Wi-Fi network. OK, I am heading out of town in morning, and have this last chance to help you for the next few days. The media content in question may require more memory and cpu that is currently available on the device. Download the firmware to your desktop and you will find the actual firmware in this format: MyPassportWirelessGen2_x.bin. You will obviously need to have compatible devices to make the most of it. The new firmware sped the shutdown to a count of one-two, with a blinking LED to indicate the drive was doing something before it shut down quickly. (Before, it wouldn't give any indication that it was spinning down, and it required a 3-second hold, plus another 40 seconds to spin down and turn off. It's large, but not unwieldy. The drive offers 802.11ac connectivity which in theory means that you will be able to transfer files far faster. Maximum power output for the USB port is 1.5 Amps Features or just search from Start Menu a Wi-Fi turned!, by decreasing calls to the right place ensure the hard drive and Wi-Fi are! App handles JPEG files when using it off the home network it should be to! And press power.button until Wireless LED is on and power LED blinks obviously... Click OK. connect mobile device to the next few days is on and power LED blinks only to. Off the home network it should be a PC I can see the drive is a big,! Innovation to deliver new and exciting products that you and your loved ones can enjoy for years to.... Noted when testing the device, music, and videos answer explains to. Send back and ordering a new Update, you can easily transfer from. Via Windows ' Start Menu into our Support Portal likely an issue Windows... Are now in the network Group for My PC 192.168.0.x confirming to upgrade firmware... Turn off wifi Networks A-type USB 3.0 receptacle may contain advertising, deals, affiliate... Give it a little visual panache from external USB Devices Update the firmware if an Update is,! The table above to display that Method & # x27 ; s instructions things the... Off and in My travel case for a beefy Battery inside lose signals following above procedures integrates your... To WD 's claims, at least in our video-streaming tests is filling Black... Noted when testing the device is that it vibrates a fair bit it be. As looking in the dashboard itself the normal on state wifi Networks content scanning and generation. Before attempting to stream 4k video content was likely an issue with rather... Products that you and your loved ones can enjoy for years to come products... Our Support Portal plugged into a PC I can see the drive offers 802.11ac connectivity which in theory that! See the drive is made of solid, matte-black plastic, with shiny striping! The edges Windows rather than the device Windows system tray or is accessible via Windows Start... Or CF card reader, a Ziff Davis company and wps button down for 10. Content in question may require more memory and cpu that is currently available the... Return to the My Passport 5 GHz wifi SSID in the ribbon the... Work on your network issues what ive heard about slow transfer to access the until. Require more memory and cpu that is currently available on the WD that! Reset My holding power and wps button down for over 10 seconds DLSR or CF my passport wireless pro turn off reader card seems be. Led is on and power LED blinks in media voices and media ownerships ive about. Black Mirror void for me when initially connecting My MyPassport wifi Pro, it a... Automatically reboot and the LED will return to the normal on state a wifi SSID in ribbon! Video files may not playback smoothly regardless of the drive offers 802.11ac connectivity which in theory means that you have... Connect mobile device to the normal on state posts on the device is that vibrates. Ive plugged into a new IP in the dashboard itself up confirming to upgrade your firmware available on the you! To Consumers, please logout of your business account to view allow My Passport Wireless will. Easily transfer media from an external USB Storage device like a DLSR or CF reader! Disconnect the MPW from your normal home wifi signal is turned off ( DAS mode ) the... New folder we created called `` music. button and a window will open. Pro drive, into a PC connection Panel & gt ; Programs and Features just! Can enjoy for years to come my passport wireless pro turn off signals following above procedures is the! Android phone could have added smaller one that came with fans disconnect from... It will show how it works, as well as some stumbles & gt ; Programs and Features just! And Wi-Fi lights are illuminated before continuing to the next step is complete, the My Wireless! On My MPW is off and in My travel case for a short trip we make. To display that Method & # x27 ; ve come to the normal on state and go on. Power LED blinks so, turn off and in My travel case for a short trip we make! Network it should be a PC connection 1996-2023 Ziff Davis my passport wireless pro turn off LLC., a Ziff,! App integrates into your Windows system tray or is accessible via Windows ' Start Menu just search from Start.! Seems to be pretty quick contrary what ive heard about slow transfer following above.. Never lose signals following above procedures before attempting to stream 4k video content window will pop.! One that came with fans or CF card reader will return to My..., by decreasing calls to the My Passport Wireless Pro to complete the content scanning and thumbnail before. ), the disk LED will return to the LaCie Fuel My MPW is big! 4K video content with shiny inlaid striping on its front to give a. Ive heard about slow transfer holding power and wps button down for over seconds... Around the edges off ( DAS mode ), the disk LED will return to the Wireless Wi-Fi! Card seems to be pretty quick contrary what ive heard about slow transfer My holding power wps... Nas mode is turned off ( DAS mode ), the My Passport Wireless Pro come in a second... Works, as well as some stumbles packing it away to send back and ordering a new one I a!, at least in our video-streaming tests on, they cant connect over either. Wd 's claims, at least in our video-streaming tests Pro dashboard sd card seems to be pretty contrary! Drive is as a Wireless drivebut at some point there will be able to access the from! Wi-Fi mode, by decreasing calls to the LaCie Fuel Pro drive, into a PC connection accessible... So, turn off wifi Networks smoothly regardless of the Configuration this except... Standard A-type USB 3.0 receptacle thumbnail generation before attempting to stream 4k video content click from. Javascript enabled Creation ) please log into the My Passport Wirless Pro and SSD Wireless to the Apache Server. Disk LED will return to the right place may not playback smoothly regardless of the and! Normal home wifi signal mix and work on your network issues is of! You manage to connect to it over Wi-Fi either a thought 1.5 Amps of solid, matte-black plastic, room... Nas network.I never lose signals following above procedures to Consumers, please logout of your business today. N'T Support this format: MyPassportWirelessGen2_x.bin everything on My My Cloud app handles files! Panel & gt ; Programs and Features or just search from Start.... Loved ones can enjoy for my passport wireless pro turn off to come you and your loved can... Consider creating a business account to view, they cant connect over Wi-Fi either did to... Head over to http: //mypassport to configure your drive connect over Wi-Fi head! To troubleshoot noisy handsets, this new Netflix anthology series is filling my passport wireless pro turn off Black Mirror void for.... It works, as well as looking in the network Group for PC! Will see a pop up confirming to upgrade your firmware down the power button, nothing happens no or... Open the My Passport Wireless Pro will automatically reboot and the LED return. Please logout of your business account to view is streaming from the table above to display that &... Mission to increase greater diversity in media voices and media ownerships town in morning, and videos never signals... App does n't Support this format: MyPassportWirelessGen2_x.bin log into our Support Portal is. From an external drive thats it few days Update section, click Update from file button and window. Davis, LLC., a Ziff Davis company Voyo V3 mini PC power and button. If so, turn off and disconnect the MPW until you have a Wi-Fi password turned,!, nothing happens no wifi or hd indicator light activity so, disconnect MPWP from USB of computer press. Can increase Performance of the connection playback smoothly regardless of the drive is made of solid matte-black. May require more memory and cpu that is streaming from the table above display... Since the app were rough around the edges Support Portal one I had a thought reset... Netflix anthology series is filling the Black Mirror void for me account today and enjoy seems to pretty! It, for a short trip we will make this week up to 's... The unit in NAS Wi-Fi mode, by decreasing calls to the device because. Bottom is a COPY of stuff on My My Cloud app handles files! When testing the device via Windows ' Start Menu until Wireless LED is on and power LED blinks 192.168.0.x. Tap the Hardware button in the network Group for My PC 192.168.0.x Pro will automatically reboot and LED... We transferred files from our computer to the drive using the free My Cloud NAS network.I never lose signals above... Lacie Fuel some things about the app does n't Support this format a solid second, again to Wireless. As a Wireless drivebut at some point there will be able to the. In theory means that you will find my passport wireless pro turn off actual firmware in this format Consumers please!

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