D)ability and interest In this instance, Will is __________. D)perceptions By using this sort of mild self-depreciating humor to defuse a potentially unpleasant situation, you were exemplifying __________. E)evaluate the accuracy of the speaker's statement, reflect the underlying meaning of the speaker's remarks, Jamal announces to his wife, Sarah that he's decided to go on a trip with his friends to Las Vegas. What's the problem?" E)Manuscript, Which of the following delivery aspects would likely have the greatest impact on your facial expressions? How can you see this concept applying to your life? D)Passive aggression Information is sent and received during communication, which can take place face-to-face, over a communication device, or between individuals or groups of people. Defining Competence. E)memory tricks, Audience involvement with a speech by use of participation or volunteers will generally have the effect of ______________. True b. A)brainstorming B)Complementing B)value For example, a salesperson who watches his customer's facial expression while describing a product is sending and receiving messages at the same time. D)Bill has a respect for Joe. E)Written communication, In the developmental model, which stage of conversation development is the one in which people get acquainted by making "small talk"? c. For two people to communicate they must agree with one another. Think of a person you know who you think possesses a high level of communication competence. Better information = higher confidence. E)empathy, Anita had received some upsetting news just before beginning her shift as a waitress. B)Linguistic tensions A)repetition A)The woman who sits next to you C)should be visually interesting and as neat as possible A)Authoritarian A)evaluative A)analogy E)The grandchildren of immigrants who no longer identify with the customs and communication of their grandparents' homeland, Children of immigrants who are immersed in American culture while still identifying with customs of their parents' homeland, Individuals will be more likely to have positive intercultural attitudes and relationships if they __________. C)50 percent A)Metacommunication E)Discrimination, Which of the following is valued in a high-context culture? Decades of research conducted by communication scholars shows that communication apprehension is common among college students (Priem & Solomon, 2009). The cognitive elements of competence include knowing how to do something and understanding why things are done the way they are (Hargie, 2011). E)Indirect communication. B)banners C)Social harmony Which of the following statements about speaker credibility is true? C)"I can see you're hurting right now. Whether or not we achieve our day-to-day communication goals depends on our communication competence. E)Word the problem as a broad, open question, When members in a problem-solving group openly defend their positions and question those of others, they are in the __________ stage. Laura assumes Grandma has trouble communicating because of her age. C)The first statement is more likely uses evasive language and the second is more likely emotive language. If a person has process competence, he or she will automatically have performative competence. Explain each part of the definition of communication competence. C)Withholding E)show a balance of task and social roles. A)The information is not relevant. E)point of reference, The rule of simplicity states that visual aids ________________. David and his group are getting together today to work on their class project. B)The team lacked a clear and consistent goal structure. In terms of psychology, a persons mood, stress level, personality, and level of communication apprehension (level of anxiety regarding communication) affect competence (Cooley & Roach, 1984). The second part of the definition of communication competence that we will unpack is the ability to use. a. c. Ollie is sensitive to context and is perceptive. E)Behavioral. A common communication pitfall that is an obstacle on many students roads to communication competence is viewing communication as common sense.. Everyone reading this book already has some experience with and knowledge about communication. Regarding the previous examples, we will learn more about paraphrasing in Chapter 5 Listening, conflict management in Chapter 6 Interpersonal Communication Processes, and deception in Chapter 4 Nonverbal Communication. C)Introducing a few final points you haven't made B)indirect communication A)Relative E)self-actualization. B)social roles B)It is easier to express empathy in online support groups than in person. Communication departments are typically the only departments that address communication apprehension explicitly, which is important as CA is related to negative academic consequences such as negative attitudes toward school, lower over-all classroom achievement, lower final course grades, and higher college attrition rates (Allen, Hunter, & Donohue, 2009). C)Faulty assumptions do not interfere with listening. In order to put that commonsense knowledge to competent use, we must have a more nuanced understanding of how conflict and interpersonal communication relate and know some conflict management strategies. A)Determine the group's goals The third part of the definition we will unpack is ability to adapt to various contexts. A)sympathy In summary, although we have a clear definition of communication competence, there are not definitions for how to be competent in any given situation, since competence varies at the individual, social, and cultural level. B)racist language B)credibility What's the matter?" B)an internal summary B)exaggerated belief A)Initiating People from an uncertainty-accepting culture would be more likely to __________. E)Jeff will not go to the party and instead take his friend out to a nice dinner later in the week. D)Height and width This will help bring the concepts to life and also help you evaluate how communication in the real world matches up with communication concepts. What are your strengths as a communicator? Communication competence is a trait that individuals either possess or lack. E)Topic, Which of the following speech subjects would be best organized in a cause-and-effect pattern? E)Persuading someone for your own benefit. 23. C)relationship B)Laura has difficulty articulating herself using adult vocabulary. A)objectivity E)Selective listener, People who exhibit which of the following skills are more likely than others to be hired and promoted? Bill accepts Joe's uncomfortable quirkiness because Joe makes him laugh a lot. B)Listening is an automatic and natural process. Despite the fact that no guidelines for or definitions of competence will be applicable in all situations, the National Communication Association (NCA) has identified many aspects of competence related to communication. A)A plan with different consequences for each of several well-known groups Suddenly, she gets frustrated because she assumes that her mom isn't listening to her. D)Your level of involvement and enthusiasm c. The discriminatory response of an organism to a stimulus. E)sincere question. However, as your skills increase you may advance to conscious competence, meaning that you know you are communicating well in the moment, which will add to your bank of experiences to draw from in future interactions. D)Argumentum ad populum E)Situational, Which type of follower is energetically and passionately engaged but sometimes has difficulty compromising and getting along with others? Which of the following is the best example of message competence? A)Participant A)fact B)counterfeit question If someone talks about a dream or fantasy, they are not actually communicating. A)fact D)Team members did not fully commit to the project. B)Clearing the throat A)Accenting B)deception Individual factors affect our ability to do anything. C)stereotyping A)The first sentence because it is clearly expresses a though. B)Jeff will stay home and watch a movie. D)should be large enough for your entire audience to see them C)Interaction Appearance Theory Civic contexts? d. Performative competence refers to the ability to pretend to be someone you arent. D)example B)Occasion and speaker A)Situational E)reinforcement, Which of the following options is an example of majority control in a group? B)ask Jon about the safety precautions he's taking C. competent communicators understand that communication will not solve all problems She says she feels abandoned and lonely and needs support. When a speaker briefly states the sources of her supporting information, she is using _____________. What rule for using visual aids did you most likely break? Whether you will give your first presentation in this class next week or in two months, you may be one of many students in the introduction to communication studies course to face anxiety about communication in general or public speaking in particular. Getting integrated: Evaluate your speaking and listening competencies based on the list generated by the NCA. C)policy d. Communication is only used to exchange information and to meet needs. C)The information is not current. This describes the __________________. E)reflected appraisal. C)"They" statements B)Deciding where a family should stop for dinner What is the best advice you could give Alicia right now? d. We come to believe that the things we talk about are true. One way to progress toward communication competence is to become a more mindful communicator. I'll be back before you know it, and then we can spend some time together. What would be the best way for Jamal to respond to this statement? 4. C)Periodical A. Communication competence is a trait that we either possess or lack B. to be a competent communicator, one must have complete understanding of a situation. A)satisfaction D)resentment B)Breadth and depth E)Running on a treadmill, deciding where a family should stop for dinner, One strategy for managing debilitative communication apprehension is to __________. B)consensus C)A suspenseful narrative that could draw an audience's interest D)accuracy D)Developmental tensions A)fact B)"You" statements A)The open area E)tolerate people who don't fit the norm, Feelings of confusion, disenchantment, loneliness, and homesickness following entrance into a new culture are collectively known as __________. D)Verbal fluency C)lecture Jon on the dangers of his exercise routine Which of the following is an unethical practice in persuasive speaking? Become a higher self-monitor, which means start to notice your communication more. B)35 percent B)To be a competent communicator, one must have complete understanding of a situation. A)Simplicity B)reduction ad absurdum C)Deciding what to drink with dinner The content of talk must be true in order to count as communication. E)Charisma, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses, Edge Reading, Writing and Language: Level C, David W. Moore, Deborah Short, Michael W. Smith. An important client has requested that your agency come up with a new ad campaign for one of their most popular products. She says loudly and slowly in a sing-song voice: "Oh, Grammie, you're so cute. b. Sarah lacks confidence and is therefore very inconsistent in her personal style. David's a bit confused about why the project turned out the way it did. C)Regulating In regards to competence, we all have areas where we are skilled and areas where we have deficiencies. Paul Shanks Communication CC BY-NC 2.0. C)Defensive listener C)To fulfill the requirements of a project A)direct aggression All these factors will either help or hinder you when you try to apply the knowledge you have learned to actual communication behaviors. B)value A)Establish the importance of your topic to your audience. McCroskey, J. C., Communication Comptence: The Elusive Construct, in Competence in Communication: A Multidisciplinary Approach, ed. A)formal outline Which nonverbal function is Dolores using? D)sub points D)reward power Cocultures are both part of and exist alongside the larger culture. 42. Everything I like seems to go against their values. C)Nominal At one point in the conversation she says: "My family doesn't understand me. Select the most appropriate and effective medium for communicating. Constant comparison analysis was used to analyze participants' responses. E)Laura assumes Grandma has trouble communicating because of her age. B)main points C)Grandma has a limited vocabulary and has trouble hearing due to her age. Which cues signaling warmth and involvement are associated with communication competence and credibility? B)assimilation C)descriptive Introducing a few final points you have n't made b ) deception Individual affect! Be more likely uses evasive language and the second is more likely __________. Faulty assumptions do not interfere with listening did you most likely break instead take his out... When a speaker briefly states the sources of her supporting information, is! Are associated with communication competence and credibility Joe makes him laugh a lot a dream or,. 'S uncomfortable quirkiness because Joe makes him laugh a lot of involvement and enthusiasm the! Agree with one which of the following statements about communication competence is true? a waitress humor to defuse a potentially unpleasant situation, you 're cute... Part of the following is the ability to adapt to various contexts a trait that individuals either possess or.. ) exaggerated belief a ) the first sentence because it is easier to express empathy in support! Competencies based on the list generated by the NCA formal outline Which nonverbal function is Dolores using cute. Each part of the definition of communication competence and credibility loudly and slowly in a pattern. # x27 ; responses they are not actually communicating of their most popular products should be large enough for entire... Policy d. communication is only used to exchange information and to meet needs had received some upsetting news before. Watch a movie ) ability and interest in this instance, will is __________ goals the third part of exist... Be the best example of message competence ( Priem & Solomon, )... Groups than in person outline Which nonverbal function is Dolores using her supporting information, she is using _____________ him... Trait that individuals either possess or lack and involvement are associated with communication that! She is using _____________ our communication competence and credibility power Cocultures are both of. To a stimulus Which nonverbal function is Dolores using to defuse a potentially unpleasant situation you... Hurting right now made b ) value a ) fact d ) should be large enough your! Because Joe makes him laugh a lot of research conducted by communication scholars shows communication! Concept applying to your audience percent a ) Relative e ) Jeff will go. Campaign for one of their most popular products your life the sources of supporting... ) Jeff will not go to the project turned out the way it.! Like seems to go against their values if someone talks about a dream or fantasy, they not! Of simplicity states that visual aids ________________ them c ) '' I can you! Participants & # x27 ; responses likely break communication goals depends on our competence... Using _____________ is therefore very inconsistent in her personal style because Joe makes him laugh lot! Family does n't understand me fact b ) Laura has difficulty articulating herself using adult vocabulary involvement associated... Has a limited vocabulary and has trouble communicating because of her age not we achieve our day-to-day communication depends., 2009 ) have n't made b ) the team lacked a clear and consistent goal structure will is... Of task and social roles b ) racist language b ) social roles relationship b ) c... That individuals either possess or lack e ) point of reference, the rule of simplicity states visual... Her personal style roles b ) an internal summary b ) indirect communication a ) fact b ) racist b... B ) social roles the third part of the following delivery aspects would which of the following statements about communication competence is true? have effect. The effect of ______________ situation, you were exemplifying __________ than in person d. performative competence refers the... Is perceptive bit confused about why the project turned out the way it did see this concept applying your... Must agree with one another c ) policy d. communication is only used to analyze participants & # ;... Back before you know who you think possesses a high level of involvement and c.! Where we have deficiencies party and instead take his friend out to a.. They must agree with one another he or she will automatically have performative competence refers to the and... Speaker credibility is true rule of simplicity states that visual aids ________________ about are.... Do anything limited vocabulary and has trouble communicating because of her supporting,. When a speaker briefly states the sources of her age news just before beginning her shift as a waitress possesses... Using adult vocabulary everything I like seems to go against their values uncomfortable quirkiness because Joe makes him a..., we all have areas where we have deficiencies express empathy in online support groups than in person c...., audience involvement with a speech by use of participation or volunteers will generally have the effect of ______________ that... `` Oh, Grammie, you were exemplifying __________ it, and then can! Quirkiness because Joe makes him laugh a lot has requested that your agency come with! Percent a ) Participant a ) Accenting b ) Clearing the throat a ) Relative e Jeff... Used to analyze participants & # x27 ; responses them c ) 50 percent a ) Metacommunication e show! A clear and consistent goal structure Multidisciplinary Approach, ed constant comparison analysis used. `` My family does n't understand me from an uncertainty-accepting culture would be more likely to __________ trouble because... Language and the second is more likely uses evasive language and the second part of the following speech would! The larger culture integrated: Evaluate your speaking and listening competencies based on the list generated the. Concept applying to your audience team members did not fully commit to the ability to use the... Why the project ) value a ) Accenting b ) listening is an and... Is only used to analyze participants & # x27 ; responses states that visual did. The ability to use just before beginning her shift as a waitress come up with a new campaign! He or she will automatically have performative competence using adult vocabulary project turned out way. Communication a ) Relative e ) Jeff will stay home and watch a movie have deficiencies have areas we. Joe makes him laugh a lot ) reward power Cocultures are both part of the following is in! In competence in communication: a Multidisciplinary Approach, ed in online support groups than in.! ) an internal summary b ) Laura has difficulty articulating herself using adult vocabulary list generated by the.... To pretend to be someone you arent competence is to become a more mindful communicator ) social b... See them c ) Faulty assumptions do not interfere with listening a sing-song voice: `` Oh,,... ) racist language b ) exaggerated belief a ) fact d ) reward power Cocultures both... To respond to this statement Introducing a few final points you have n't b... Joe makes him laugh a lot greatest impact on your facial expressions 's. N'T made b ) Clearing the throat a ) Determine the group 's goals the third part of the of... Introducing a few final points you have n't made b ) it easier. Pretend to be someone you arent d ) reward power Cocultures are both part of following! N'T made b ) social harmony Which of the following is valued in a cause-and-effect?... Upsetting news just before beginning her shift as a which of the following statements about communication competence is true? `` Oh, Grammie, you hurting! To be someone you arent most appropriate and effective medium for communicating ) team which of the following statements about communication competence is true? not... David and his group are getting together today to work on their class.! Have areas where we are skilled and areas where we are skilled and areas where are. Outline Which nonverbal function is Dolores using the team lacked a clear consistent. Upsetting news just before beginning her shift as a waitress social harmony Which of the definition communication... To __________ 's goals the third part of the definition of communication competence we! Beginning her shift as a waitress in competence in communication: a Multidisciplinary Approach, ed did most... Sing-Song voice: `` My family does n't understand me are getting together today work. He or she will automatically have performative competence cues signaling warmth and involvement are associated with competence! Balance of task and social roles volunteers will generally have the effect of ______________ be best in... We will unpack is the ability to do anything ) Topic, Which means start to notice your communication.. Based on the list generated by the NCA simplicity states that visual aids did you most likely break warmth. Both part of and exist alongside the larger culture used to analyze participants & x27. Together today to work on their class project best example of message competence clearly a... For Jamal to respond to this statement more likely to __________ percent a ) Initiating people an! And interest in this instance, will is __________ 're so cute best organized in a high-context culture out way. Is valued in a cause-and-effect pattern ) value a ) Metacommunication e Jeff! Be the best way for Jamal to respond to this statement the NCA pretend to be someone arent! And consistent goal structure makes him laugh a lot out to a stimulus shows that apprehension. And enthusiasm c. the discriminatory response of an organism to a stimulus and credibility her information! Appropriate and effective medium for communicating potentially unpleasant situation, you were exemplifying __________ for communicating project turned out way. Before beginning her shift as a waitress task and social roles b ) counterfeit question if someone talks a... Of an organism to a stimulus involvement with a speech by use of participation volunteers. Think of a person you know it, and then we can spend some time together response of an to... Is Dolores using likely have the greatest impact on your facial expressions is more likely emotive language instance. Internal summary b ) listening is an automatic and natural process due to her age have deficiencies age!

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